Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 20/Feb/2023, 5:08:12 AM
Unposting Date : 06/Mar/2023, 5:59:00 PM


Role Responsibilities
A Bank with a soul

• We are a global bank which is big enough to be relevant to the world\xe2\x80\x99s most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic market where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth.
• We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise \xe2\x80\x93 Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers.

What is the Opportunity?

• We are seeking a talented and passionate, senior individual to join Standard Chartered as an Executive Director, Operational Excellence Ways of Working \xe2\x80\x93 Performance Transformation Coach in the Group Transformation Office.
• The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and TTO MT. The office also collaborates closely with other senior business and functional leaders in the bank to build and drive the bank-wide transformation.

What will you do?

• Operational Excellence Ways of Working (OE WOW) is an integral part of Group Transformation Office and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training and accountability.
• The ED, Operational Excellence Ways of Working \xe2\x80\x93 Performance Transformation Coach is a global role based in our Singapore headquarters.
• The Performance Transformation Coach will transform the way individuals, leaders and teams work with each other, embracing change and breaking down silos to serve the \'One Bank\xe2\x80\x99\' aspiration and create a culture of high performance.
• High performing teams create better products, services and experiences for the Bank and its customers. Members of high performing teams are more engaged, productive, creative, and resilient. The OE WOW Performance Transformation Coach creates a foundation for high performing individuals, leaders and teams through alignment of purpose, values, behaviors, and working practices. The objective of the work of the Performance Transformation Coach is to create an environment where people can solve problems, improve collaboration, creativity, decision making and team effectiveness, evidenced by improved business outcomes and higher customer and employee satisfaction.

The person in the role must work with senior business leaders, mid-level management, expert and operational staff and is accountable for the following outcomes:
Team/Systems Coaching

• Co-create real-time, on-going interventions around culture, leadership, collaboration, change and conflict management to support the transformation of the bank\xe2\x80\x99s operational ways of working, customer centricity and thinking and acting beyond silos.
• Embed relevant interventions into the OE WOW framework, Process Improvement Program approach & playbook.
• Scale the bank\xe2\x80\x99s cultural transformation capabilities through coaching GTO / TTO members.
• Measure the effectiveness of the impact of these interventions on individual and team performance.

People & Culture

• Analyze, establish and run appropriate people and culture interventions in GTO, to enable the GTO strategy and the execution of the OE WOW framework and approach.
• Inject a human-centric perspective to GTO strategy and communications.

Business Engagement

• Actively collaborate on GTO engagements where solving culture and leadership challenges are integral to the broader success of the engagement.

Leadership Engagement

• Coach MTs and leaders 1:1, to equip them with the appropriate skills, mindset, and know-how to create and maintain positive team dynamics for high performing teams.
• Create and develop specific interventions to support a \xe2\x80\x9cthink client\xe2\x80\x9d culture and empathy-led approach to solutioning.
• Developing a viable \xe2\x80\x9cpsychological safety\xe2\x80\x9d measure for groups, and a toolkit of leadership methods to create the environment for fast learning and innovation.

Capability building

• Plan, design and run structured capability building programs to develop GTO / global OE WOW community expertise in initiating and executing transformations; support mindset changes in Process Improvement Programs.
• Provide senior on-the-ground expertise and support to increase engagement of Process Improvement Program participants (e.g., Process Squad members), in particular in case team culture and morale challenges hamper program progress.
• Develop capabilities and skills of business owners, process owners, process participants and 2nd and 3rd LOD in driving Process Improvement Programs and becoming effective role models and cultural change leaders.

Strategy

• Contribute to the formulation of the Bank\xe2\x80\x99s GTO / OE WOW strategy, ensuring alignment with strategic business outcomes.
• Establish a portfolio of initiatives to achieve target outcomes including driving broad bank-wide cultural transformation.
• Drive growth and branding of the GTO / OE WOW in the bank, helping embed bank-wide culture of sustainable continuous improvement.

Business

• Support client journey efforts to help business achieve scorecard outcomes.
• Establish and maintain a highly engaged working relationship with shared accountability with the respective business or function lines.

Processes

• Act in accordance with the OE WOW framework and approach; ensure they are followed when designing and executing interventions around culture, leadership, collaboration, change and conflict management.

Risk Management

• Engage process and risk control owners upfront in the design of process changes. Support the design and execution of an integrated change management approach balancing productivity, customer / employee centricity and risk management.

Governance

• Guide teams in becoming self-sustaining in new process / work environments.
• Develop awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

People and Talent

• Champion and act as a role model of the Group\xe2\x80\x99s values and culture. Lead through example and build the appropriate culture and values. Work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Ensure assigned OE capacity is reviewed to enable delivery of client outcomes.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Provide feedback on transformation leaders to their people leaders, as part of performance reviews.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Management Team.
• TTO Management Team.
• GTO Management Team and members (incl. OE WOW).
• CCIB / CPBB MT; MTs of functions
• Business Heads
• Function Heads
• Transformation Leads across the Bank
• Group / Regional / Local Process owners
• Group / Regional / Local Business / P&L owners
• Regional / local executive leadership teams, in particular COOs / CTOs
• Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA

Our Ideal Candidate
What do you need to succeed?

• 12+ years of Senior coaching experience and a track record of impactful change of mindset of staff at all levels of seniority (from senior management to operational employees).
• Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery.
• Experience being a Performance Transformation Coach who transforms the way individuals, leaders and teams work with each other, embracing change and breaking down silos and create a culture of high performance
• Ability to Co-create real-time, on-going interventions around culture, leadership, collaboration, change and conflict management to support the transformation of the bank\xe2\x80\x99s operational ways of working, customer centricity and thinking and acting beyond silos.
• Ability to Coach MTs and leaders 1:1, to equip them with the appropriate skills, mindset, and know-how to create and maintain positive team dynamics for high performing teams
• Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery.
• Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• A proven ability to work independently, solve problems and make balanced judgments / decisions.
• Demonstrates ability to work with limited direction and multi-task without loss of quality.
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner.
• Demonstrates understanding of and commitment to the Group\xe2\x80\x99s core values.
• Banking experience a plus, not a must.
• Business Communication

Role Specific Technical Competencies

• Design Thinking
• Ways of Working
• Organisational Change Management
• Strategy & Business Model
• Organisational Development
• Leadership Development
• Facilitation
• Coaching
• Design Thinking

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers