Job Description

Job Purpose

1. Responsible for the effective management and operation of the transportation services.
2. Oversee the drivers, daily activities of job assignment that rely on vehicle deployment as part of their normal operations.

Responsibilities

Efficient Management of Accounts

• Assist department in meeting its Key Performance Indicators
• Engaging & ensuring client's requests are met
• Provide support to superior in managing daily operations in terms of administration, logistics, etc
• Liaise closely with internal & external stakeholders on limo services & operations related issue
• Timely & accurately handling of ad-hoc transport bookings, scheduling, and coordination with corporate clients
• Maintain and manage all databases relating to transportation activities
• Monitor service performance of limo services, propose & implement improvements
• Provide support to Operations Control Centre (ie : reporting, processes & coordination)
• Provide analysis on data collected reports
• Verify and provide trips updates to client & management (ie : overtime tracking report, billings, admin reports to clients, etc)
• Manage night planning operations for next day
• Manage critical arrangement and planning
• Investigation of feedback
• Conduct ground survey / spot checks

Managing partners & sub-contractor

• Build relationship
• Manage expectations & request
• Monitor / manage issues arising pertaining fleet / driver management
• Manage and resolve feedbacks and complaints
• Ensure smooth launch of projects / contracts
• Ensure partners adhere strictly to SOPs
• Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow analysis
• Orientation for new partners on limo/taxis ground operations procedures

Ad-Hoc Projects / Events

• Plan & oversee any ad-hoc projects / events (eg : logistics)
• Conduct ground survey
• Manage / provide support to ensure smooth operations during special events / projects
• Any other duties / appointments delegated by management
• Drive private hire vehicle (PHV) to support client bookings as part of the contingency plans
• Deployed as on-site coordinator for special events

Qualifications & Work Experience

• Class 3
• Minimum 1 year of good and safe driving records
• TDVL / PDVL preferred
• Diploma or other equivalent qualification
• Able to converse fluently in English and Mandarin/Malay for ease of communication with our PHV drivers
• Min 2 years of experience in a similar role
• Flexible in working timings if needed

Skills

Technical skills include:

• Good driving skills
• Good typing speed
• Able to toggle effectively over multiple communication channels
• IT savvy
• Competent in MS Word and Excel

Generic skills include:

• Excellent multitasking skills
• Team player
• Customer Service
• Ability to work in fast pace and dynamic environment

Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence