Job Description

JOB SCOPE

• Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
• Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
• Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
• Assist in keeping database updated with accurate personal information of card members
• Must be able to keep confidential customer information proprietary as access to customer data is necessary
• Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
• Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
• Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
• Check to make sure equipment, kiosks, digital signage and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
• Maintain tidiness of counter and relevance of signage displayed at counter
• Obtain guests' preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
• Support event activities by introducing and inviting players to events throughout the year
• Be the Marketing contact and host guests at the loyalty programme events and promotions
• Ensure compliance with company and regulatory policies

JOB REQUIREMENTS

• Minimum 'N' levels, 'O' levels or Diploma in marketing / business / hospitality and above
• Experience in a hospitality or customer service role preferred
• Preference with business development, sales and customer retention programmes from a service industry
• Proficient in Microsoft Windows, Excel, Word and PowerPoint

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Advertised: 15 Nov 2022 Singapore Standard Time
Applications close: