The incumbent is expected to handle and provide support for both Phone and Online orders:
1. Phone orders
Taking and upselling of orders from answering incoming calls
Arranging and allocating drivers and delivery schedule
Churning out all of the sales invoices
Ensuring that all orders are successfully processed
Creating new visuals and EDM and broadcast to customers on whatsapp
Tracking of every PayNow transaction
2. Online (website) orders
Ensuring that the website items are well stocked and up to date
Proposing of new monthly promotion
Creating new visuals for monthly promotion and update the website
Ensuring that all enquiries on website are answered
Upselling of order when calling to confirm submitted online orders
Coming up with new partnership with NTUC Members
Update new listing to website
Monthly Report
Qualifications:
Min. Diploma in any Discipline
Experience and knowledge in eCommerce will be an advantage
Marketing savvy
Strong customer service
System knowledge in \xe2\x80\x93 SAP, MS Office, Google Suite etc.
Motivated, meticulous and results-oriented
Resourceful and problem solver
Excellent interpersonal and communication skills
Ability to work independently
Able to perform collaborative work effectively with a variety of stakeholders etc
Other Information:
Work location: 55 Ubi Ave 1
About Us:
As Singapore\xe2\x80\x99s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.