Job Description

About Cigna Singapore Cigna Europe Insurance Company S.A.-N.V.-Singapore Branch ("Cigna Singapore") was incorporated in December 2010 to provide international health insurance to companies and their employees, as well as global private medical insurance to individuals. Cigna's extensive network of doctors and hospitals worldwide, including its partnership with large private health care providers makes Cigna the preferred choice in international health insurance.
Throughout the years, we have established a strong success and reputation for excellence in the local market, in alignment with our global enterprise direction. Our customers and their families rely on us to provide the quality of service they have come to expect. We invest in quality people and, crucially, give them the support and encouragement necessary for success. With our continuing expansion, we now have an excellent opportunity for an enthusiastic, highly goal oriented and success-driven individual to join our team.
Executive, Operations (Group Insurance)
Job Purpose
The incumbent is part of the Singapore Operations team and will support the Business Development and Client Management team in all aspects of account acquisition and maintenance. This role is pivotal in ensuring maximum effectiveness of internal processes, communication, and delivery of optimum service.
Main Duties/Responsibilities
Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage
Own the Group Insurance Policy Set-Up in the system and Policy Agreement, by ensuring internal processes are followed and deadlines are met
Support the Business Development team in ensuring that all new and renewal business cases are implemented accurately and in a professional manner
Identify process gaps and opportunities for continuous process improvements across Operations and other teams
Maintain Salesforce data record and generate sales reporting
Maintain and update process related documents
Provide business requirements for system enhancement and perform related UATs.
Education/Professional Qualifications/ Experience Required
A-level qualification and above
Relevant insurance certification : BCP, PGI and HI
3-5 years' experience in sales administrative functions
Prior experience in Sales/Health Insurance or Brokerage is advantageous
Skills and attributes
Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook
Excellent spoken and written English and Mandarin
Strong influencing and negotiating skills
Team player with excellent interpersonal skills
Able to juggle priorities and work under pressure to meet tight deadlines.
Independent and takes ownership
Possess a deep hunger to learn and grow
Enterprise Competencies required (top 3- 5):
Customer Focus
Interpersonal Savvy
Problem Solving
Priority Setting
Organizing
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?