Executive / Senior Executive Call Centre Supervisor (mnc)
Singapore, Singapore
Job Description
Description
KEY RESPONSIBILITIES
- Collaborate with multiple stakeholders to fulfil research requirements
- Generate insights and reports to track call centre performance
- Review SOPs and ensure adherence to work processes
- Day-to-day management of a team of 15-20 interviewers
- Ensure optimal staffing levels to meet call centre deliverables
- Responsible for recruitment of market research interviewers
- Building a positive team culture through various engagement activities
- Support and collaborate in events within and with other departments
- Proactively track performance & productivity of each interviewer
- Provide coaching and work with interviewers to improve individual performance
- Conduct regular call audit checks to ensure call quality
- Manage the call centre facilities, including telephony and equipment etc
- Excellent communication, interpersonal and supervisory skills
- At least 3 years of people management experience with mastery in empathetic leadership
- Minimum Diploma /Degree in relevant fields
- Meticulous with strong numeracy skills
- Process driven and results oriented
- Intermediate knowledge of Microsoft Excel and Microsoft Office
- Experience in market research, call centre, retail or F&B operations are welcomed to apply
- Able to work Monday to Friday: 12:00pm to 9.30pm
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
#HLE
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
Hospitality / F&B
Specialization
Customer Service
Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Location
Central, North, East, West
Employment Type
Contract / Temp
Permanent
Salary
Negotiable
If you meet the requirements of this role, please email a detailed resume in Word document to Esther Lim Suk Hui.
CEI Registration No.: R1872808
Email: temphc@recruitexpress.com.sg
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
#HLE
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Job Detail
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Job IdJD1285718
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned