Job Description

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
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About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities

• Provide daily operational oversight in Kitchens and ensuring smooth end-to-end operational flow through effective deployment and execution of roles
• Report incidents or non-conformance to Operations Manager for upward reporting to respective management team(s)
• Work with Operations Manager and Sous Chef to provide recovery support during incident, resolution for meals feedback and advisory on food production matters
• Ensure all relevant parties comply with food safety practices, personal hygiene practices, kitchen cleanliness and workplace safety practices regulated by relevant authorities / agencies
• Execute regular inspection routine to ensure adherence to high food production standards, with meals prepared of acceptable quality and palatability
• Ensure meals are consistently prepared and served in accordance to requirements and SOP
• Responsible for onboarding programme of newly hired personnel
• Review food costing and develop costing for customized menu catered for in-house / special events.

Key Requirements
Qualifications & Experience
Diploma or Degree in Culinary Arts, Food & Beverage Management, Hospitality, or equivalent.
Minimum 5-7 years of relevant culinary experience, including supervisory or managerial exposure.
Proven experience in high-volume kitchens, central kitchens, catering operations, or similar environments is preferred.
Technical Skills
Strong culinary knowledge with expertise in food preparation, production planning, and menu development.
Good understanding of food safety standards, HACCP, personal hygiene requirements, and workplace safety regulations.
Ability to analyse and review food costing, portion control, and inventory usage.
Proficient in kitchen operations, workflow planning, and process adherence to SOPs.
Leadership & Management
Strong leadership skills with the ability to supervise, train, and mentor kitchen staff.
Good decision-making and problem-solving abilities, especially during operational incidents.
Excellent coordination and communication skills to work effectively with cross-functional teams.
Personal Attributes
High level of responsibility, discipline, and professionalism.
Strong sense of initiative and ability to work under pressure in fast-paced environments.
Attention to detail with a commitment to maintaining high food quality and consistency.
Adaptability and willingness to support operational needs, including irregular hours when required.

Skills Required