Job Description

Job Purpose

Operations Manager to ensure smooth operations of Station Operations of Thomson-East Coast Line.

Responsibilities

• Takes charge of the daily operations of all station facilities and services during his shift

• Manages and reports all incidents and emergency situations

• Checks and ensures that appropriate signs are put up during a major service disruption to keep passengers informed and updated.

• Conducts regular inspection and monitors station premises to ensure that facilities, equipment and structures within the station premises are in good working condition. He/She is also responsible for reporting and following up of these faults to ensure they are rectified promptly.

• Provides excellent customer service to all passengers,

• Monitors and supervises the Station Managers / Assistant Station Managers (ASMs) in their daily duties

• Performs administrative duties meticulously and systematically

• Manages cash and all other fare related matters

• Supports in the planning and reviewing of Contingency Plans / Emergency Response Plans / Crowd Control Plans, including supporting major event in station.

• Ensures that appropriate actions are taken on passengers who:
• Use concession tickets illegally (ticket inspection)
• Travel without a ticket
• Do not comply with Rapid Transit System (RTS) Act.

• Operates or man the train upon instructed and to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

• Review and analyse the Safety and Security statistics; including reviewing safety & security trends, effectiveness of safety & security measures, identify safety & security initiatives, prepare the Annual WSHC Improvement Plan, review and support the conduct of Annual Safety Inspections (ASI) and other inspections (Station or Train related)

• Maintain the Departmental Enterprise Risk Register and manages the various Management Systems (ISO standards) as Management Representative (MR) and/or the various Documents in the department as Document Control Officer (DCO)

• Plan and conduct Training (Ab Initio and refresher drills) for staff members

• Provide feedback and inputs to the training curriculum especially when doctrines or SOPs have changed and training manuals etc have to be updated

• Monitor Public Transport Customer Satisfaction Survey indicators and improve customer touchpoints and streamline existing processes from lessons learnt

• Drive Service Excellence and Kaizen awareness and culture

• Undertakes department-level duties (Station Ops-related) to support the overall management of the safe and efficient running of the railway

Qualifications & Work Experience

Degree in Engineering discipline

Skills

• Able to perform shift work including working on weekends and public holiday
• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

We regret that only shortlisted candidates will be notified.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence