Job Description

Job Purpose Bring a smile to busy commuters when they alight from the trains. Work in SMRT Thomson - East Coast Line (TEL) Stations, Drive Trains ensure people get to their destination safely and on time. As a Station Manager (SM), you shall lead th Job Purpose Bring a smile to busy commuters when they alight from the trains. Work in SMRT Thomson - East Coast Line (TEL) Stations, Drive Trains ensure people get to their destination safely and on time. As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service. Responsibilities Assist Passengers to help them complete their journey safely and timely. Leadthe ASMs to provide train service to passengers. Monitor& Operate following equipment: Automatic FareControl (AFC) Integrated Supervisory Control System (ISCS) Station Equipment Signalling Equipment Operate Trains. Conduct training/refresher to station staff. Manages and reports all incidents and emergency situations relating to: Staff and passenger (e.g. accident, assault, molest, etc.) Trains (e.g. alarms, faults and manning of trains) Passenger Service Centre (take over control of Station & Signalling Equipment, responding to alarms/defects) Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.) Conduct Inspections & Checks inside station and follow up on issues on Automatic Fare Control (AFC), illegally parked bicycles and belongings. Identify, report faults inside station to relevant department. Performs administrative duties meticulously and systematically which include: Process ASMs' schedules and HR related issues. Maintain station files, log books, stores and equipment. Ensure lost properties are recorded and processed accordingly. Submitting reports on incidents. Managing staff training requirements. Qualifications & Work Experience Diploma in Engineering, preferably with a few years of supervisory experience. Skills Enjoys communicating with people and is service-oriented. Able to work in a fast-paced and customer-facing environment. Possesses a service-oriented mindset and pleasant disposition. Able to multi-task effectively when responding to station operation requirements.