Executive, Vip Reservations (call Centre)
Job Description
Responsibilities . Deliver excellent service and maximize guests' experience by understanding and meeting their expectations . Handle and process calls and emails from guests, and ensure that bookin Responsibilities . Deliver excellent service and maximize guests' experience by understanding and meeting their expectations . Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards . Coordinate with internal departments to satisfy guests' enquiries and requests on the arrangements of products and services for RWS members and guest . Handle and resolve guests' feedback in a professional manner Requirement . Diploma with proficiency in Microsoft Office applications . Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage. . Must be able to work rotating shifts, including weekends and public holidays . Proficiency in English and Mandarin to handle English and Mandarin speaking guests
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Job Detail
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Job IdJD1181846
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$30000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned