Executive, Vip Reservations (call Centre)
Job Description
Responsibilities * Deliver excellent service and maximize guests' experience by understanding and meeting their expectations * Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, time Responsibilities Deliver excellent service and maximize guests' experience by understanding and meeting their expectations Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards Coordinate with internal departments to satisfy guests' enquiries and requests on the arrangements of products and services for RWS members and guest Handle and resolve guests' feedback in a professional manner Requirement Diploma with proficiency in Microsoft Office applications Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage. Must be able to work rotating shifts, including weekends and public holidays Proficiency in English and Mandarin to handle English and Mandarin speaking guests
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Job Detail
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Job IdJD1196102
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned