Job Description

:

• This position is for SMU Academy (SMUA)
• Accounts Receivable:

• Generate customer invoices, credit/debit note and posting entries in the billing system
• Monitor customer account details for non-payments, delayed payments and other irregularities against assigned credit limit/term
• Involve in the billing settlement and reconciliation for the invoices
• Investigate billing discrepancies and implement corrective actions
• Highlight potential debt recovery issues and suggest solutions to recover debts including legal proceedings
• Mediate and resolve invoice disputes
• Maintaining accounts receivable files and records
• Work closely with internal stakeholders in monitoring collections and resolving customer payment issues with regular meetings or discussions
• Reporting:

• Preparation of reports related to revenue, expenditure, course enrolment and funding
• Reconciliation and analysis of aging report
• Analyse customers payment performance and check for potential credit risks to mitigate potential payment defaults
• Process and Systems Improvement:

• Ensure proper documentation of new operational processes and workflows
• Implement continuous improvement initiatives to streamline existing credit control processes and improve efficiencies through a better utilization of automated systems
• Work with functional groups and IT to improve the billing processes and involve in User Acceptance Test (UAT) for any new system implementation
• Other duties:

• To provide necessary support during internal & external audit
• Any ad hoc duties assigned

Qualifications:

• Diploma holder with at least 3 years of relevant work experience
• Previous relevant work experience in education sector will be advantageous, specifically Billing management, Accounts Receivable, Accounts Payable and Office Administration
• Experience with handling SkillsFuture claims and refunds for participants will be advantageous
• Has experience with process improvement projects
• Advanced user of Microsoft Office suite, especially Excel
• Demonstrated ability to create reports and interpret data with both in-house application systems and ERP systems e.g. SAP
• Strong organisational skills, is meticulous and has an eye for detail
• Adaptable and flexible, and able to work under pressure and multi-task
• Has a service mindset, good communication and interpersonal skills
• Team player who can work independently and collaboratively with others

Other Information:

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

About Us:

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.