Job Description

Join the industry leader to design the next generation of breakthroughsTHE FUTURE IS WHAT WE MAKE IT.Experienced Technical Support ProfessionalChangi, SingaporeStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.Join Us and Make an Impact.As an Experienced Technical Support Professional at Honeywell Changi, you will provide crucial technical assistance to both internal and external customers. Your role will cover the professional management of our Technical Support Helpdesk, focusing on accuracy, timely feedback, and overall customer satisfaction. You will be responsible for the timely identification, investigation, resolution, and analysis of technical issues while fostering internal relationships to expedite complex cases. Additionally, you will support the development of our Technical Support processes and ensure thorough documentation and communication of all activities.Key Responsibilities:\xc2\xb7 Facilitate the identification and analysis of technical issues.\xc2\xb7 Investigate and resolve technical issues while tracking resolution progress.\xc2\xb7 Provide technical training to team members and customers.\xc2\xb7 Build and maintain strong relationships with customers to understand their needs better.\xc2\xb7 Test products and software to ensure high standards.\xc2\xb7 Develop and share technical knowledge within the team.\xc2\xb7 Ensure proper documenting and recording of all activity and communication.\xc2\xb7 Address and coordinate systemic issues effectively.Key Experience & Capabilities:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or a customer support role, with at least 2 years in a customer-facing position.
• Technical proficiency in relevant areas, including CRM software, data analysis, and technical troubleshooting.
• Certification in IT Service Management or Customer Service is a plus.

We Value:

• Extensive customer-facing experience, ideally in a technical support role.
• Preferred experience within the industry, demonstrating a broad understanding of related technologies.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing.
• A strong continuous improvement mindset with significant leadership impact.
• Experience with CRM and information systems such as Salesforce.com and SharePoint.
• Demonstrated experience in Knowledge Management and Call Center Management.
• Good administrative skills, with the ability to manage multiple tasks efficiently.

About UsThe world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.Discover MoreWe\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.The future is what we make it. So join us and let\'s do this together.Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Copyright \xc2\xa9 2023 Honeywell International IncAdditional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SG 486073 SGP
• Nonexempt

Customer Experience (GLOBAL)

Honeywell