Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Administrator
Integrated Facilities Management (IFM) \xe2\x80\x93 SG

ROLE AND RESPONSIBILITIES
Overall Role
This role is to provide receptionist and administrative services to the client stakeholders. Oversee quality of Technical & Soft Services such as office access, janitorial and housekeeping, Pest Control, Landscape. Always ensure cleanliness and environment safety in the office.

Major Responsibilities
User/Stakeholder Management
Provide superior customer service to meet on-site client\xe2\x80\x99s expectations
Site Operations Management
Responsible for handling incoming and outgoing calls including distribution of any messages.
Receive, inform and guide visitors including co-ordination with Client employees.
Responsible for management, maintenance and upkeep of the office space / reception area \xe2\x80\x93 clean and presentable at all times
Provide assistance in general administrative activities and any other duties as assigned by Facilities Management team
Maintain conference room booking schedules to maximise efficient use of space
Receive and despatch couriered items
Participate as a key team member in responses to emergency situations
Co-ordinate and assist Client with local office events
Consolidate information & generate reports, letters, communications & documents as required by management
Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
Manage invoices, ensure commitment & payment records are maintained and that payments are received by vendors.
Manage small purchase items and stock requirements including the co-ordination of goods delivery & payment.
Proactively engage stakeholders to ensure that on site client\xe2\x80\x99s expectations are met
Other duties as reasonably directed by the Client or Account Manager
Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
ITE certification in Business Administration/ Commerce/Finance or admin
1 to 2 years working experience
Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & all aspects of Microsoft Office.

Critical Competencies for Success
Firm First Mind-set
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm\xe2\x80\x99s procedures and standards
User Focus & Relationship Management
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Other Personal Characteristics
Pleasant Disposition
Sound inter-personal skills /team player with client facing capabilities.
Self-starter with \xe2\x80\x9cCan do\xe2\x80\x9d attitude.
Enthusiasm and willingness to learn/take responsibility
Good written & oral communication skills
Well \xe2\x80\x93organised with the ability to co-ordinate, prioritise and manage under pressure

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.