Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Work Dynamic - Integrated Facilities ManagementWhat this job involves:Providing Excellent Client ServiceYou will ensure client satisfaction and successful implementation of services based on the agreed contract scope and service level. To do so, you will provide comprehensive and best-in-class management services to run day-to-day operations and services of our client\xe2\x80\x99s facilities. You will manage and maintain consistent high-quality service levels in line with SLA\xe2\x80\x99s and KPI\xe2\x80\x99s, with a focus on driving continuous improvement in our client\xe2\x80\x99s workplace.You will assist the Facilities Manager in achieving the account\xe2\x80\x99s targets and work with the other team members to meet all key performance indicators as agreed with the client. You will be the on-site key point of contact for the key stakeholders or client, and be involved in a wide range of activities and responsibilities.Position\xe2\x80\x99s GoalTo provide operational and administrative support to the Facility Management team assigned.Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise.Administer Standard Operating Procedure for all Hard and Soft service areas working with the site Assistant Manager to provide timely reports to the Facility Management.Facilities Operation & Vendors ManagementResponsible for the management of hard and soft service vendors to ensure the timely delivery of best in class services and within budget.Ensure all contracts are professionally delivered in line with the agreed service level and requirements.Continually assess contracts to optimise, reduce cost and to ensure best value delivered to the clientWork with greater team to establish operating procedures and ensure yearly updates of agreed SOP.Proactively monitor to ensure all building procedures and performance measures are maintained at all timesImplement improvement programs and proactively conduct inspection of premises to ensure service standards are maintained at all timeMain contact person for building landlordWork closely with different business units and point of contact for work order or event requirements, and to ensure all request successfully completed as per agreed timeline.24/7 emergency call support and site attendance if required.Provide monthly facility report and other business reports per requirement and when requested.Project Support & ManagementInvolve and work with different stakeholders and contractors for building project & improvement works as required.Arrange, coordinate and attend project meetings as required, including the follow up of assigned works till closure.Arrange vendor and contractor site walkabout for project or improvement work quotations as requiredSafety and Compliance ManagementEnsure compliance with statutory regulations on fire, health and safety standards.Implement and manage safety procedures to ensure the provision of a safe working environmentAssist in the implementation and management of a property risk management programCoordinate, arrange and carry out Building Shut down, Fire Certification Renewal, Fire Drills, Table Tops Exercise and other regulatory compliance requirement exercise as needs.Support the implementation and monitoring of disaster recovering and business continuity plansFollow established escalation procedures and incident reporting proceduresContract & Financial ManagementFinance Tracking and billing for the accountVendor cost tracking and managementEnsure vendor contracts always enforced and up to date at all timesTracking of Facility Operating ExpensesMaintain and track of CAPEX and OPEX for building and continuous upkeep of up to date report.Monitor financial processes to ensure account payable procedures are followed at all times.Maintain, renew and track of vendor contracts to ensure timely renewal with no lapses or contractual risk.Client billing / invoicing and follow up payments by clientsMonitoring of all housekeeping / pantry / stationery consumables and ensure reorderingMaintenance of Billing TrackerSubmit monthly expense and revenue accrual.Customer, Client / Stakeholder managementDeliver excellent customer service to meet on-site client and stakeholder\xe2\x80\x99s expectationsBuild and develop effective relationships with key stakeholders & clients, and be comfortable working across all levelsMonitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and worked uponSound like you? To apply you need to be:Team player with Strong knowledge of property operationsPlaying a key role, the ideal candidate holds a Degree / Diploma in Building or Facilities Management, and at least three years of experience in facilities management.You must be a team player who demonstrates good working knowledge in technical and non-technical services, event management, Organisational skills to coordinate schedules, events, carry out routine services and occupational safety inspections\xe2\x80\x99, as well as aptitude in client-centric operations.Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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