Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Hub Lead, SEA and AUNZ

Work Dynamics

What this job involves:

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Proactively manage direct reports (5 FTEs) and act as a coach and mentor

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Client/Stakeholder Management

Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Contribute to an Account Plan which meets Google\xe2\x80\x99s outsourcing and JLL\xe2\x80\x99s objectives for the account

Develop and maintain a detailed understanding of Google\'s business and key factors influencing their requirement for our services.

Operations Management

Ensure the delivery of all operational requirements as per the client scope of work across the APAC region

Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub.

Work with the respective site service managers, SMEs and site teams to address specific operational issues

Support Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countries

Drive Client specific programs such as technology roll-outs, benchmarking, best practices, hybrid working

Actively work to ensure that the Hub\xe2\x80\x99s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.

Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures

Ensure data integrity of all systems across the Hub and perform audits from time to time

Oversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scores

Generate reports and conduct presentations such as QBR\xe2\x80\x99s as per the service delivery requirements and overall account management.

Establish consistency in the monthly reporting in each county

Procurement, Vendor and Contracts Management

Work with the delivery teams to ensure vendors are well-managed, delivering services as per the contract

Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the client

Financial Management

Assist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.

Look for opportunities to cross-sell services.

Contract Management

Support change control process for Regional MSA and SOWs.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Sound like you? To apply, you need to be a:

Bachelor\xe2\x80\x99s degree in facilities management, building, business or other related field highly desirable

15+ years experience in facilities, property management, hospitality or related fields in multiple countries across Asia Pacific.

Experience in a diverse range of industries including tech sector advantageous

Excellent verbal, written communication and presentation skills

Able to adapt in a fast-paced working environment and versatile in meeting client\'s changing needs and requirements

Proven ability to navigate ambiguity

Strong analytical, organization and administration skills

Leadership Capabilities

Gets It Done

Acts decisively, making timely decisions balancing effectiveness with efficiency. Takes ownership, pushes self and others to accomplish objectives and exceed expectations

Business First

Focuses on our teams and our Clients, building and maintaining relationships, continuously seeking to understand the needs, perspectives and motivations of our Client

Drives Change

Thrives on change, anticipates and drives change to implement new ideas and ways of doing things. Agile in learning, thrives in a fast changing, high volume and often ambiguous environment

Inspires

Inspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas, persuades others to gain support and commitment. Energizes and maximizes others performance

Thinks Big

Problem solver who challenges the status quo and thinks \xe2\x80\x98outside the box\xe2\x80\x99. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate option

Other Personal Characteristics

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge the status quo

Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client End-user

Vendor Staff

DIRECT REPORTS

Site Services Manager

REPORTING TO

Regional Account Director

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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