Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

Make an Impact by

Facilities Management

• Responsible for day-to-day facilities operation in multiple Singtel locations.
• Perform Event Monitoring for all Facilities infrastructure to ensure in normal function (e.g., UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all supporting infrastructure (i.e., Environment Monitoring System (EMS), Building Management System. etc) are functioning well.
• Coordinate with various stakeholders to fix the technical issues on time to provide timely support to stakeholders and customers.
• Assess the performance of the Managing Agent and submit performance assessment report to Director Corporate Facilities Management monthly.
• Prepare and certify the payment of Managing Agent\'s fees monthly.
• Convene monthly operation meeting involving the Managing Agent and the Security Agent.
• Check and verify the Annual Master Maintenance Schedule prepared by the Managing Agent before submitting for approval.
• Check and ensure that the Managing Agent carries out the maintenance works and activities in accordance with the approved Annual Master Maintenance Schedule.
• Coordinate and conduct maintenance and shutdowns activities.
• Raise notification request to stakeholder/customer for HT/LT and other forms of servicing maintenance.
• To prepare and certify Service Orders and Service Entries on time for works done and ensure prompt certification of works completion by the Managing Agent.
• Monitor operation and capital expenditures and explain any variances and ensure that accruals for expenditures are done on time for works done.
• Conduct regular audits to ensure that the Managing Agent keeps proper financial records of all transactions.
• Review fire-safety programmes, fire evacuation plan etc.. prepared by the Managing Agent\'s Fire Safety Manager (FSM) to ensure compliance with the Fire Codes.
• Oversee the implementation of fire-safety programmes, fire evacuation plan, etc. by the Managing Agent.
• Oversee the conduct of fire drills by the FSM.
• Liaise with authorities on matters relating to building statutory requirements and ensure compliance with regulations pertaining to fire safety, occupational safety, and health, etc.
• Assist in providing technical solutions to users during housekeeping meetings and keep users aware of the activities on building and facilities. Collect information and feedback to users on their requirements.
• Perform Request Fulfilment to register customer requests.
• Ability to conduct asset tagging, labelling and tracking.
• Participate and support both internal and external audit.
• Identify improvements in the BMS system for the site, to drive energy optimisation
• Convert best practices in maintenance and reliability into smart scheduling in CMMS
• Drive down nuisance and false alarms to keep CTTS tickets within OE threshold limits
• Actively participate in ISO 41k gap closing and audit preparations.
• Internal audit of installations and processes to ensure continued compliance to TIA-942B rated 3 for design and operations.

Incident Management

• Develop and implement response plans to deal with emergency situations resulting from major equipment failure or power shutdown, etc.
• Perform Root Cause Analysis on Incident.
• Manage Incident and Closure.
• Escalate any breakdowns in services, such as power outages, air-con breakdowns, etc. and any crisis that threaten normal operations such as fire, security breaches, etc. to Director Corporate Facilities Management and ensure that the Managing Agent attends to the breakdown / crisis promptly.

Change Management

• Raise CAB (Change Advisory Board) for site/system specific changes for approval.

Customer Management

• Communicate with both internal and external stakeholders
• Adhere to Service Level Agreements and ensure they are met.

Project Management

• Participate in projects required at Singtel locations to support stakeholder requirements and to support innovation initiatives.
• Participate in energy audit, conservation, management and implement green initiatives and develop viable plan for implementation of energy conservation measures.

Skills for Success

• Diploma / Degree in Engineering in Mechanical, Electrical, Facilities Management
• Good knowledge in Building Management System, Environment Management System, Operations Support, Electrical distribution and ACMV systems.
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem-solving skills
• Positive attitude and self-motivated
• Proactive and takes initiative to propose and follow through with improvement programs

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel