Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Facilities Manager (Workplace Experience Manager)Work Dynamics - Integrated Facilities ManagementWhat this job involvesHaving an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.Supporting the JLL Account Director to drive initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovationPromoting high level of satisfaction among client users and reinforcing prompt response and customer service focused deliveryDemonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service linesProviding support to JLL FM\xe2\x80\x99s with Building Management Systems, PPM Schedules, Task System, EHS and Quality ComplianceEnsuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocksEnsure all contractual deliverables are actioned within agreed timeframes/KPI/SLA\xe2\x80\x99sThe ability to understand and offer guidance to local FM\xe2\x80\x99s in terms of hard services and technical repairs, and provide guidance to FM\xe2\x80\x99s in terms of managing local vendorsSupporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevantCommunicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needsSound like you? To apply you need to be able to demonstrate the following skills and experience:Technical Qualification / background preferableStrong FM Background with a proven ability to understand and interrogate hard service / soft service deliveryProven track record of supporting and leading site based teams across multiple service linesAbility to work without supervision with the ability to drive positive impactsDemonstrate successful contract management and team managementProven ability to build and maintain strong vendor relationshipsExperience in financial management and identifying cost savings/avoidanceAdvanced Microsoft Office experience required.Excellent written and oral communication skills, including presentation and negotiation skillsAbility to manage multiple projects and prioritiesAbility to network at all levels within the organizationFlexibility and adaptability to changing business requirements is a perquisite for this roleAbility to display initiative, confidence and professionalism in all dealingsGraduate level qualification or equivalent, preferably in property, facilities, operations or engineeringExperience within a customer facing environment within technical FM servicesLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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