Job Description

Overview:
We are seeking a Family Support Specialist to join our growing team!

About Us
Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Responsibilities & Qualifications: Position Summary
The family support specialist will provide general support to end users (families).

A Day in the Life

• Possess and maintain a working knowledge of the Financial Aid, Tuition Management, Admissions, and Enrollment processes both from a parent's and school's point of view to help them complete the processes as it pertains to the product
• Respond to customer inquiries by telephone, chat or e-mail to provide non-technical problem resolution
• Resolve routine and basic problems and communicates solution or requested information to the customer
• Assist with customer de-escalations
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
• Meets or exceeds expected activity and outcomes goals/KPI’s
• May utilize a customer relationship application or database to record activities and research product information
• Works under the close direction of senior personnel in the functional area

We'd love to chat if you have...

• Experience
  • Bachelor's Degree required.
  • Minimum of 2 years general work experience required.
  • Experience working in customer service preferred.
  • Possesses a moderate understanding of general aspects of the job.
• Computer Technical
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
• Other Skills
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information

Total Rewards:
Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

At Community Brands, a great company awaits you...

• 
  Market-Competitive Compensation
• Generous Allowances & Benefits
• Quarterly Performance Bonus
• Flexible Planned Paid Time Off
• Annual Leave Credit Conversion

• Medical Insurance
• Dependents' HMO Coverage
• Dental Coverage
• Comprehensive Life Insurance
• Casual Environment

• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Equal Opportunity Employer

All persons hired will be required to:

• verify their identity,
• verify they are eligible to work, without sponsorship, in the country they are to be employed in, and
• complete any required employment eligibility verification form upon hire.