Application Support Specialist (l2)

Cebu City, Philippines

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Application Support Specialist (L2) What you will be doing:

Identify and resolve issues with software applications, following the agreed procedures
Create documentation of troubleshooting activities and resolutions
Work closely with application vendors and internal Teams for application support activities
Logging all incidents and their resolution to see if there are recurring malfunctions on the

Support ticketing tool

Prioritizing incidents according to their urgency and influence on the business
Check, Debug, rectify and test the system on program errors to ensure resolution
Ensure smooth workflow processes and attainment of service level commitments.

What we are looking for:

Degree/Diploma in Information Technology, Computer Science or related disciplines
Minimum of 2-3 years of experience as an Application Support
Experience with support tools such as SQL, OpenSearch, Kowl or equivalent
Strong analytical, negotiation, and interpersonal skills
Good written and verbal communication skills, able to explain clearly and concisely in thought process
Ability to multi-task, work independently, and prioritize under pressure, while maintaining high-quality output and deadlines in a fast-paced environment.
Solution-oriented attitude
Shown ability to work with other team members

Job Type: Full-timeSalary: Php50,000.00 - Php100,000.00 per monthBenefits:

Schedule:

Supplemental Pay:

Ability to commute/relocate:

Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

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