Job Description

A. ABOUT EXTEND YOUR TEAMWho Are We?Being driven, passionate, and genuine is what connects us. If this describes you, then it's time for you to join us!At Extend Your Team, you'll find a place where you can nurture your talent and learn new ones as you go. You'll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.How are we different?

• Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
• Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
• No Ghosting - We do not 'ghost' you and not pay
• Monthly Support - We will check in with you regularly to make sure you are successful
• Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

What's In It For You? These amazing benefits / perks await you!

• Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
• Internet issues at home? Don't worry, we got you! We provide an internet allowance of $50/month after your first month!
• Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,500 per quarter
• Be there with your family & loved ones in crucial times - whether it's a celebration or an emergency, you deserve to be with your family! We are providing PTOs after 6 months!
• Get paid on US Holidays when your client's business is closed

Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):

• Celebrate your special day with a delicious Red Ribbon birthday cake

• Discounted monthly rate in Gold's Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone...)
• Free Eye Check-Up and discount on selected items in Sarabia Optical
• Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
• Discount codes from Grab

B. ABOUT THE ROLEExtend Your Team is looking for a Mortgage Support Specialist for our US-based fintech client that offers home equity cashback rewards. Their mission is to provide the lowest cost, most convenient, and most transparent access to capital. They are backed by top-tier investors and funded by a number of the largest investors with deep expertise in financial services and technology. These are the same investors that backed companies like Square, Affirm, Stripe and PayPal.Our Ideal CandidateA detail-oriented, driven, and empathetic mortgage support operations specialist who want to work with intelligent, motivated, intense, and interesting people to process applications from customers while providing them with a superb experience. You are a perfect fit if you embody our client's cultural values as follows:

• Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
• Minimalist - we are spartan in our design, in our code, and even in our processes.

• Speed of execution - we move fast & value decisiveness. We think speed drives quality.

As a Mortgage Support Specialist, you will provide excellence by:

• Reviewing income and other documents from customers, processing them according to the company's procedures.

• Providing excellent customer support through phone and email
• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.
• Communicating procedural needs with customers during the application process.
• Documenting & logging issues (as well as customer compliments & complaints)

Consider yourself highly qualified if you:

• At least 5 years of experience in supporting US mortgage and financial campaigns.
• Superb communication, collaboration, and problem-solving skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1 hour break time in between)
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, Email
• Detail Oriented - we're a financial services company so being correct about the details matter
• Bachelor's Degree - in marketing, communications, advertising.

In order to succeed in this role, you must:

• You have a FRIENDLY and CHEERFUL disposition yet PROFESSIONAL

• You conduct business and act with INTEGRITY at all times

• You are PRO-ACTIVE and do not wait for instructions. You HAVE A SENSE OF URGENCY and take action immediately whenever needed

• You are EFFICIENT. You know how to identify what's urgent and what's not and you know how to properly make use of your time by prioritizing tasks to ensure all deadlines are being met

• You are FULL OF IDEAS. You love expressing your ideas and you always think of new strategies. You also have a knack for identifying potential business opportunities

• You are a critical thinker and you are able to provide business views and suggestions from a different perspective.

• You are a self-starter, proactive and resourceful professional

• Have a keen eye for detail and impeccable organizational skills
• Enjoy connecting with different people

• Be flexible and prepared to handle a wide array of tasks and will be able to research and come up with solutions for unfamiliar tasks
• Constantly chase and send follow-up communication to complete an urgent task
• Know how to push back, set realistic expectations, and admit mistakes
• Be a critical thinker and assertive

We look forward to meeting you!Job Type: Full-timeSalary: Php40,000.00 - Php60,000.00 per monthBenefits:

• Work from home

Schedule:

• 8 hour shift

Experience:

• Mortgage: 5 years (Required)

Shift availability:

• Night Shift (Required)