There\xe2\x80\x99s nothing complicated about dealing with business people.

They\xe2\x80\x99re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who\xe2\x80\x99s left her laptop cable in the cab. Or Mario, who\xe2\x80\x99s secretly missing his cats. The early riser, who\xe2\x80\x99s first in the gym. The sales team preparing for the \xe2\x80\x98big pitch\xe2\x80\x99 over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. As a F&B Executive, you will be the person to go to during your shift operations. You will assist in the daily operations of the in room dining and handle guest enquiries to ensure guest satisfaction. Reporting to the Outlet Manager, you are able to guide, support and train your team members. You have high sense of responsibility and will ensure food orders get delivered as per guests\' expectations. You are warm and friendly and able to connect with guests and team members readily. Your Day to Day People

• Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
• Communicate regularly with team members and build good relations
• Actively participate in departmental training and give support and feedback
• Encourage and motivate staff to provide optimum service during all shifts

Guest Experience

• Handle guest complaints professionally and record feedback regularly to respond timely
• Make conversation with guests during their order and find out their preferences to build a rapport
• Personally meet and farewell a minimum of 80% of your customers
• Manage and co-ordinate updates in database to ensure all information are accurate and active
• Manage special event concepts

Financial

• Work with superior to assist in preparing the hotel\xe2\x80\x99s annual budget and to achieve departmental revenue targets
• Assist in forecasting and stock control
• Promote hotel facilities and services
• Manage food and beverage costs while actively pursuing cost saving measures
• Handle all sales and to account for all guest checks

Responsible Business

• Adhere to bill paying, opening and closing procedures
• Enforce shift hand over procedures
• Ensure all procedures are aligned with our hotel\xe2\x80\x99s policies, procedures and guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Ideally, you have at least a Diploma qualification and have strong passion to accelerate your career in the F&B Industry. You have at least 1 year of experience working in the F&B Service Industry and is able to lead a team. We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a uniform, great room discount and superb training. Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Apply with us today!