Job Description

Pan Pacific Orchard, Singapore presents the pinnacle of design by award-winning WOHA, located in Singapore\'s prime district Orchard Road.The 23-floor destination hotel redefines the city\'s landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.Nestled amidst the Forest Terrace is our signature restaurant Mosella, which introduces a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach Terrace brings a resort-like experience to the heart of the city, and above, the Garden Terrace is home to Florette, our Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 houses Orchard\'s highest pillarless ballroom, Claymore Ballroom.Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.The RoleBe part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine hospitality and grow your career with us!The F&B Service Team Leader supports the Banquet Operations Manager to ensure the smooth service operations. He/She is expected to WOW the guest through his/her delivery of exceptional service.Our Expectations:

• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Resolve guests\' complaints
• Lead and supervise a team of F&B Service Ambassadors, including outsourced casuals, ensuring that the team adheres to grooming standards and delivers service according to the hotel standards.
• Supervise the table set-up and inspects to ensure adherence to service quality and hygiene standards.
• Coordinates Guests\' requests with various departments ensuring that their catering requirements and needs are well taken care of.
• Check and inspect all Banquet facilities and equipment on a regular basis and report any repair and maintenance.
• Perform end day closing and prepare reports
• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all Associates.
• Ensure that the Hotel\'s properties and facilities are protected and are kept in good working condition.
• Reports any loss or damage to the Hotel\'s properties and facilities promptly and appropriately.

Talent ProfileWe are looking for a self-motivated Service Team Leader with at least 2 years working experience in a Supervisory capacity in F&B. You should also possess a Professional Certificate in Food & Beverage operations If you are an an excellent communicator, have an eye for detail and is immaculate with coordination, write in to have a chat with us!We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Pan Pacific Hotels Group