Service Team Leader, Inpatient Operations
Singapore, Singapore
Job Description
Senior / Service Team Leader will manage and oversee ward operations and service implementation to patients and caregivers. The incumbent shall be responsible to:
- Manage in roster planning and tracking of attendance.
- Managing P-files, confirmation appraisal, leave approval and handling of resignees.
- Perform staff on-boarding orientation and induction training.
- Conduct competency and confirmation assessments.
- Initiate / Participate in continuous service improvement initiatives.
- Conduct regular audits on service, productivity, accuracy and safety to ensure compliance to organization\'s guidelines and regulations.
- Handling of feedback
- Perform charge reconciliation.
- Perform force booking for outpatient appointments.
- To perform other duties as assigned by supervisor.
- Contribute to achieve individual and team KPIs.
- Diploma or equivalent with at least 5 years of relevant experience
- Experience in hospitality or front-line customer service role is an advantage.
- Excellent interpersonal and communication skills, able to work with all levels of staff.
- Able to communicate fluently in English and a Second Language
- Able to work weekends, public holidays.
- Comfortable to work 2 rotating shifts (morning & afternoon)
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Job Detail
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Job IdJD1430568
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned