Job Description

Job Summary . Assume Manager's role in absence. . Responsible for ensuring the overall dining experience of the guests . Responsible for assignment of sections / specific guests to various staff . Job Summary . Assume Manager's role in absence. . Responsible for ensuring the overall dining experience of the guests . Responsible for assignment of sections / specific guests to various staff . Responsible for training and developing staff . Assists manager in recruiting, interviewing and hiring team members . Responsible for day-to-day operational efficiency Pre-service . Check reservations for the day, plan seating arrangements accordingly, and assign staff to specific guests (if necessary or when requested) . Check dietary restrictions of guests and inform staff . Delegate work to staff. This includes: - Setting up of the restaurant (ensuring cutlery and glasses are set and prepared) - Observing the general cleanliness of the restaurant . Handle administration of staff matters which include: - Ensuring staff punctuality - Tracking of staff's overtime - Planning of the duty roster on a weekly basis - Performance appraisal . Monitor monthly inventory of equipment and wines . Conduct roll-call before lunch and dinner sessions. Roll-call would include: - Informing staff of dietary restrictions of guests - Communicating information about assignment of roles / sections - Communicating daily specials, food that are not available or new on the menu - Communicating service standards that needs to be achieved - Conducting short refresher with staff with regards to the menu and wine list . Conduct training with staff regarding: - Food knowledge - Beverage knowledge - Methods of cooking During service . Greet guests at door and send them off after their meals . Mingle amongst guests to ensure that they are satisfied with the service / food . Handle customer concerns Post-service . Assist in the closing of the restaurant which includes ensuring that all cutlery and clean and put in place and the general cleanliness of the restaurant . To ensure compliance with set of service standard guidelines by Management . Ensure High Degree of operational efficiency is maintained . Follow up on supply requirement & oversee daily work schedule / manpower planning. . Able to perform daily POS closing. . Provide direction, advise, guidance and fair workload distribution . . Training of staff via training menu / checklist and weekly report of their progress. . Ensure overall cleanliness / tidiness of workstation and personal hygiene & tidiness of all FOH staff. . Able to advise guest on food selection / helping guest to resolve issue during operation hours. . Follow up on restaurant maintenance and others fixture. . Self-Motivate & discipline . May be called to perform others related tasks not included in this JD . . Able to prepare reports as & when required . . Able to handle guest & resolve requirement / feedback courteously / tactfully & diplomatically . . Able to attend meeting . Work Location: Compass One / Hillion Mall /Orchard wisma Atria / Paya Lebar Quarter . Interested parties may contact raymond @ 90615366 via whatapps or email to [HIDDEN TEXT] Other opening position 1.. Dinning / Kitchen Supervisor 2.. FOH & BOH Management Trainess 3.. Dinning / Kitchen Assistant Manager 4.. Kitchen Assistant / Helper 5.. Service Crew / Service Captain 6.. Brand Service Ambassador