Job Description

Responsible for the supervision of staff in the dining area, constantly upholding the standard of service in the restaurant.


Plan floor control and assign staff for specific duties at the dining area Ensure that the restaurant operates in compliance with the Operating Level Program Standards, local authorities and SFA's regulation. Design and supervise the in-house housekeeping schedule Maintain high standards in customer service through direct supervision planning and implementation of in-house training and development programs. Handle customers' complaints with tact and diplomacy Maintain customer service at the dining area through close supervision of staff Maintain the overall cleanliness and housekeeping standards for the restaurant Ensure security for all cash and gift vouchers. Approve petty cash claims and maintain accurate records. Ensure accuracy for all sales taking, including cash bank-in credit card payment, etc. Enforce discipline and ensure proper conduct of all staff. Create a high level of morale amongst the staff in the restaurant Maintain safe level of all ground stock for the restaurant operations Maintain all equipments, furniture and fittings in the dining area in good condition. Check temperature of all cold equipment daily and report any discrepancies Train and coach Customer Service Representatives (CSRs) in specific area(s), namely serving procedures, cashier and fountain as assigned by the Restaurant Manager

Requirements

GCE 'O' Level Minimum 3-year experience in supervisory level for restaurant service. Excellent knowledge of most sections Ability to produce high-level of service Good oral communication Team supervisory skills High level of attention to detail Good level of numeracy Work in fast pace environment * Weekend shift