Job Description

Overview:
Field Applications Engineer/Specialist
Hexagon's Autonomy & Positioning division, is looking for a dynamic, tech-savvy and personable Field Applications Engineer/Specialist based in Singapore. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success helping us drive our business forward by providing 2nd tier support to our customers.

Reporting to the Regional Core Customer Support Manager, the role will be part of a growing Global Core Customer Support team. This position will have a strong focus on supporting NovAtel, Veripos and AutonomouStuff customers across Asia Pacific and as required be ready to be deployed to customer locations on land as well as offshore. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers.

As a Field Applications Engineer for Hexagon Autonomous & Positioning Division based out of Singapore, you will utilize your technical understanding of GNSS Systems to support clients for various applications across multiple industries. This includes close communications via telephone, email and in-person. The role encompasses all aspects of end-to-end customer support including equipment testing, corrective actions, complete system installations and troubleshooting issues in the field.
The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

The Location: Hexagon is a global company with locations around the world. This position is based in Singapore.

Responsibilities:
As Field Applications Engineer/Specialist, you will:

• Provide front line product and application support on Hexagon A & P Hardware, Software, and related GNSS & INS topics to internal and external customers
• Conduct full system installations on-board vessels offshore/near port in accordance with project specific procedures
• Assist with and implement all processes and methods to ensure delivery of the best worldwide 24-hour customer support and training in the marketplace
• Assist the 24/7 support team by providing out of hours cover on a rotational basis
• Perform on-going testing, evaluation, assessment and reporting of performance of all current and new products, services and related upgrades prior to project deployment, delivery or installation
• Carry out and conduct Site Acceptance Testing of all new products and services as well as all revisions of existing Product and Services as per customer requests
• Ensure that all documents used during or resulting from any projects are prepared in accordance with company quality procedures and issued to the proper authority for issue and archiving
• Ensure that the final product/service is compliant to client’s specification, meeting all project requirements as stated in the operational procedures
• Prepare the following:
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    • Operational Technical Reports as required
    • Technical Installation Drawings
    • Safety documentation such as Task Risk Assessments, Toolbox talks and Working at Height checklists
• Provide customer training, demonstrations, technical assistance, and technical sales support
• Escalate and collaborate with other departments regarding technical matters
• Perform field trial testing and coordination when called upon by engineering or other support teams
• Review technical documentation materials and manuals
• Generate application notes for frequently asked questions and knowledge base

• Degree or diploma in Geomatics, Electrical Engineering or related field, with 2+ years of related industry experience
• General understanding of navigation technology
• Experience working on offshore vessels
• Proven problem-solving skills
• Exceptional interpersonal skills and ability to get on with others
• English fluency with excellent verbal and written skills

• Proactive problem solver
• Excellent interpersonal communications skills at all levels
• Self-motivated with the ability to take work/tasks/projects to closure
• High attention to detail and highly organized
• Strong multitasker with keen ability to prioritize
• Ability to travel (potentially with short notice) approximately 20% of the time
• Comfortable working at height and within closed environments
• Comfortable working individually but know when to ask for help
• Work well in a collaborative environment

• Experience in GNSS
• Experience working directly with customers, preferably in the delivery of support or services
• Experience in GNSS and INS systems installation and/or troubleshooting
• Offshore Oil & Gas Certifications