Job Description

As a Field Application Scientist you will provide professional software support and training through email, telephone, web conference, written documentation, classroom trainings, and face to face interactions with scientists using Partek software.Job duties include but are not limited to:

• Coordinating customer trainings

• Troubleshooting issues related to user's technical skills

• Developing and maintaining positive relationships with customers

• Analyze customer data and produce reports including results and methods

• Helping to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations

• Acting as a key contributor of customer feedback to marketing and product development teams

• Contributing to product testing through accurate reporting of software defects

• Attending trade shows

• Writing documentation such as white papers and user manuals

The successful candidate will be a team player with higher-level technical software-skills, We are seeking talented, ambitious, and creative individuals who are self-motivated.Requirements:

• PhD in Biochemistry, Molecular Biology, Genetics or BioInformatics required, 0-5 years experience

• Prior experience with the data analysis of sequencing, microarrays or mass spectrometry required

• Must be willing to travel up to 50%

• Genuine interest in learning new skills, driven by scientific curiosity

• Outstanding problem solving and interpersonal skills

• Demonstrated written and verbal communication and training skills

• Clear vision of and commitment to providing outstanding customer service

Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:

• Flexible schedule
• Health insurance
• Professional development
• Work from home

Schedule:

• Flexible hours

Supplemental Pay:

• 13th month salary

Education:

• Master's (Required)

Experience:

• Molecular Biology: 3 years (Required)