Job Description

We are currently looking for a Field Application Scientist with a strong background in Next Generation Sequencing and Bioinformatics to strengthen our team. You would be part of a field-based team focused on supporting the software/analysis needs of clinical testing labs customers from IPAC region excluding Korea. Responsibilities Develop Thermo Fisher business and relationship by providing:

• Understand and support the needs of customers implementing Lab Developed Tests on the software/analysis for our Thermo Fisher Scientific / Ion Torrent / Oncomine™ product portfolio.
• Owning the implementation of assays and products / clinical solutions within customer sites
• “Customer first” approach to troubleshooting clinical support issues.
• Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.
• Build and maintain relationships with key decision makers and/or potential influencers.
• Understanding the clinical regulated LDT customer and work with Oncology Sales to develop a successful commercial strategy for this market.
• Manage relationships with key Thermo Fisher Scientific collaborating partners.

• Review and assist customers with analyses of their Ion Torrent data using Torrent Suite, Ion Reporter, and Oncomine™ Reporter software packages.
• Help customers design and conduct experiments to assist in evaluations of Ion Torrent / Thermo Fisher products.
• Promote new clinical product solutions at customer sites and at conferences/user meetings.
• Work in collaboration with the Oncology Sales Team and Thermo Fisher support partners to set up the best support strategy for each customer site.
• Build strong relationships with customers.
• Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis.
• Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically.
• Align with other teams in the company on a regular basis.
• Estimated 30% travel.

• Degree in an appropriate science subject, molecular biology or bioinformatics preferred
• Knowledge of Linux and scripting required.
• Experience in bioinformatics application is mandatory. Molecular biology experience is strongly desirable.
• “Customer First” approach to support.
• Previous experience as application specialist desirable (NGS experience desirable).
• Excellent communication and influencing skills.
• Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process.
• Strong drive for success.
• Medical background, laboratory experience, and/or managed care knowledge desirable skills.
• Understanding regulatory guidelines is desired but not mandatory (CAP, CLIA, NYSDH, etc.).