Job Description

Company DescriptionAbout ExperianExperian is the world\'s leading global information services company. During life\'s big moments \xe2\x80\x94 from buying a home or a car to sending a child to college to growing a business by connecting with new customers \xe2\x80\x94 we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.We have 17,800 people operating across 44 countries, and every day we\'re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.Learn more at or visit our global content hub at our for the latest news and insights from the Group.The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure a timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.What you\xe2\x80\x99ll need to bring to the role & Experian\xc2\xb7 Responsible for debt collection and management activities through house visits and other appropriate actions as assigned by collections officers\xc2\xb7 Carrying out proper investigation, analysis and observation of house visited\xc2\xb7 Maintain accurate records of all collection activities and client interactions\xc2\xb7 Updating the office immediately on information obtained on house visits\xc2\xb7 Attending urgent or impromptu meetings held in the office\xc2\xb7 Collaborate with the internal team to improve collection strategies and processes\xc2\xb7 Achieving collection targets driven by corporate goals\xc2\xb7 Ensure compliance with all relevant laws and regulations during collection activities\xc2\xb7 Any other matters assignedQualificationsMore about you\xc2\xb7 Possess a valid Singapore Class 2A/2B driving license and possess own motor vehicle\xc2\xb7 Ability to work flexible working hours, including weekends or evenings as needed\xc2\xb7 Knowledge of debt collection laws and regulations is a plus\xc2\xb7 Fresh graduates are welcome to apply\xc2\xb7 Highly motivated with good negotiation and communication skills\xc2\xb7 Persuasive, firm, tactful and customer service oriented\xc2\xb7 Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery\xc2\xb7 Ability to thrive in a fast-paced working environment and achieve individual / team targets\xc2\xb7 Able to update visit findings via internet/computer\xc2\xb7 This position requires travel to various client locations and may involve extended periods of walking, standing, and interaction with customers in person. A significant portion of time is spent outside the office, and field visits may be conducted in varying weather conditions.Additional InformationWhy this role is important to usThis role is critical in supporting the function\xe2\x80\x99s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable \xe2\x80\x9cgetting their hands dirty\xe2\x80\x9d and working with a range of cross functional teams to deliver results.Experian Careers - Creating a better tomorrow together

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