Job Description

Company Description
About MyRepublic: Our purpose at MyRepublic is to transform people’s lives by creating a connected world that is seamless, smart and safe, while innovating the way telcos operate. One of the fastest growing telecom operators in the Asia-Pacific, MyRepublic has operations across Singapore, New Zealand, and Australia, and is set to expand further into the region. Our vision is to be the world’s largest enabler of deep, meaningful and trusted relationships between customers and products through a highly scalable connectivity franchise model. With our uniquely scalable and centralised framework enabling the seamless delivery of layered services, MyRepublic has become a leader in the digital transformation for the telecom sector, one that is set to play out over the next decade in one of the most exciting regions of the world.


How you’ll contribute to MyRepublic’s success:

• Provide technical service and customer support during field visits
• Perform onsite installation, troubleshooting, maintenance, testing and verification tasks as provided in work order
• Recommend customers with solution to resolve and enhance customers’ network and infrastructure
• Work closely with Sales Team and Post Sales Team to ensure maximum success rate, reduce repeat visits
• Drive service success that improves customer satisfaction, maximizes customer retention with superior customer experience
• Build positive relationships with customers
• Produce timely and detailed service reports

Qualifications
We think you’ll fit in great with us if you:

• Diploma or higher in related discipline
• Minimum of 3 years’ experience in field services in business customers space
• Hands-on and working experience with various common commercial brands of network related hardware (eg. CISCO, Ubiquiti, ASUS, etc)
• Familiar with fibre network setup
• Familiar with VOIP, SIP services
• Familiar with Firewall, L2, VPN, and other network solution
• Self-starter to deliver the desired customer service experience
• Ability to work alone without much supervision
• Ability to work on standby shift duties (on emergency call service)

Additional Information
What we offer in return:

• Exciting opportunities to create and grow in a rapidly growing organisation that is a disruptor in the telco-tech space.
• Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.
• A workplace that puts your individual needs at the core: Remote, Hybrid or In-Office – choose a work rhythm that suits you and your team. We focus on outcomes and believe that you can deliver your best work, working anywhere, anytime.
• Wellness first. We believe that wellness goes beyond team celebrations and birthday parties. Our holistic approach to wellness gives you opportunities to recharge, connect and explore, at and outside work. In addition to the standard leave entitlements, we offer:
  • 1 day of wellness leave every quarter for you to take for your health and wellbeing, and explore your personal passions.
  • 20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.

We believe that skills, knowledge and experience can come from a diverse range of life experiences. You may not have ALL the listed requirements for this role but this should not hold back! If you believe that you have what it takes for this position, are willing to learn, and you identify with the values and mission of MyRepublic, we would love to hear from you. We celebrate diversity and look forward to hearing from a diverse group of applicants. We do not discriminate on any factor in our hiring process.