Job Description

Field Technical Manager Who We Are Looking For: Providing product Field Service & Technical support on designated products to the Far East market to Distribution, Dealers and End users. What You Will Do:

• Product champion at level 1 support working alongside the other Field service product champion team staff.
• Provide product Field Service support on designated products to the Far East market. On occasion you may be required to also assist in the other APA Field support.
• Provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users.
• Collate and quantify field service issues, providing all required warranty failure information and liaise with Level 2 support, source plant technical / engineering teams for full resolution.
• Coordinate field campaigns / repair programmes on designated products ensuring that completion rates are achieved in line with company objectives and that campaign /repair program data is managed through the warranty system.
• Working with Technical training teams, Author specialist technical training documentation.
• Provide training to Dealers on designated products and processes at both AGCO and dealer locations.
• Author local service bulletins/information providing additional technical information to dealers to suit AGCO Africa requirements.
• Attend training and service meetings at designated locations and source factories.
• Collate, present and follow up the top product issues and attend global PPR meetings.
• Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.
• Conducting Dealer service audits, as well as Dealer technical skills assessments.

• 3-5 years experience working directly with agricultural equipment or in a related industry post qualifications.
• Experience working with Combines, Bailers, Hay equipment, Planters and Tractors.
• HND or equivalent qualifications in agriculture/machinery & qualified Trade test.
• Fluent in English language, other Far East regional languages are an advantage.
• Computer and administration skills.
• Ability and willingness to travel within the Fae East as well as to other AGCO locations.
• A full clean driving license.

• Minimum Level of Education Required for position : Associate\'s/Technical Degree \xe2\x80\x93 HND or equivalent qualifications in agriculture/machinery & qualified Trade test

• 2 \xe2\x80\x93 5 years of Business Experience required

• Aligning Performance for Success
• Building Customer Relationships
• Building Partnerships
• Coaching
• Continuous Improvement
• Creating a Culture of Trust
• Customer Focus
• Driving for Results
• Influencing
• Monitoring Information