Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! EXPECTATIONS AND TASKS Service Delivery Hub Commercial Business Partners act as a Deal Support Center for Account Executives all over the APJ region and supports them with Deal Structuring, Approval & Contract Drafting, as well as various activities, which are all in close connection to a Software License Deal. The Team supports and processes small customers, midmarket enterprises or large corporations. The full product portfolio of SAP software is our daily business, no matter if it is our longtime served OnPremise area or our new generation- the Cloud. The company’s pulse is palpable in the Deal Support area.
DAILY TASKS Deal Structuring

• Advise the Account Executives on the standards for pricing, revenue recognition, compliance, contracting topics, other applicable SAP guidelines and policies (i.e. RCM, EHF, and others), and providing information when requested, plus, reviewing and commenting on deal structures.
• Analyze the historical situation with customers, be capable of providing a preview of the potential pitfalls and issues for every particular business case, timely communication and follow up with the sales organization about any new facts or potential topics that may potentially affect the deal and/or contract with the Customer.
• Proactively include and orchestrate the best resources from various teams to shape and review deals.
• Guide colleagues through the various internal processes and try to minimize touchpoints wherever possible (in conjunction with the CBP for Services).
• Advise the Account Executives on possible pre-approved changes to the specific contractual clauses.
• When needed, participate in customer meetings (in person & virtual) to match customer’s requirements with deal support guidelines in the best interest of the customer and SAP.

Deal Approval

• Guide the Account Executives on DoA and approval processes.
• Check the completeness and accuracy of, and approve, respective CPQ quotations.
• Ensure that deals are approved in the proper manner and timeline according to internal deal approval processes and procedures. Take decisions and ownership for the deals assigned to you.

Contract Drafting

• Create and ensure that the terms and conditions within our contracting documents (order forms, termination agreements, etc.) are in accordance with the approved CPQ quotation.
• Secure the approval of contract terms per DoA and release the contract to Account Executives.
• Engage the Field Legal team for second-level support for deep redlining.
• Ensure the contract is signed by relevant authorized signatories on SAP’s side.
• Ensure there are no contract alterations after the return of the contract from the Customer.

Order-to-Invoice Support

• Release the contract for booking (On-Premise).
• Support booking-related clarification requests.

Cash Collection Support

• Provide second-level support in dispute resolution (i.e. A/R checks, etc.), customer satisfaction issues, etc.
• Support customer blocking status checks. Provide second-level management of revenue risks from the Exception Handling Framework (EHF)

WORK EXPERIENCE

• Preferably at least 1 year experience with Software Licensing or Deal Support
• Working experience within a shared service center environment (preferred)
• Experience with SAP systems is a plus

EDUCATION AND QUALIFICATIONS

• Minimum upper-intermediate written and spoken Simplified and Traditional Chinese
• Bachelor´s degree in Law or Economics is an advantage
• Excellent communication skill is a must
• Team player
• Extremely detail-oriented, organized and with strong follow-up skills
• Ability to multitask, prioritize and solve problems with little direct supervision
• Good command of MS Office (Excel, word and Outlook)

#SEAHotJob We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 347879 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.