Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as a Financial Support Specialist.

Principal Responsibilities

• Review all such cases where collections from customers are overdue
• Support team members with collections for small/mid value customers, where payments are outstanding
• Undertake collection for large accounts, liaise with the customers for payments through telephonic conversations, emails
• Closely track payments, especially in those cases where the customer may default or has arrived at payment agreement with HSBC given his/her liquidity
• Drive adherence to regulatory requirements and collection policies
• Review and Engage with Risk Stewards to obtain concurrence on Third Party:

• Incident Report
• Security Review (TPSR)
• Outsourced Service Provider\xe2\x80\x99s Audit Report (OSPAR)
• Outsourcing Assessment (OA), Annual Assessment (AA), Material Assessment (MA)
• Contract Renewal
• Prepare, Review & Conduct Monthly Third Party Vendor Governance Forum
• Understand the importance of Third Party Risk and ensuring all Risk activities (including tasks and metrics) are undertaken accurately and on time with any deficiencies escalated as appropriate
• Manage Third Party engagements effectively to ensure all risk activities (including tasks and metrics) are undertaken accurately and on time with any deficiencies escalated as appropriate; to ensure compliance with the Third Party Risk Policy and Framework
• Conduct training for Third Party Vendor upon contract renewal
• Handle exceptional collection cases e.g. customer complaints

Requirements

• 5 years related collections experience and able to manage, review, monitor and supervise Third Party Vendor\xe2\x80\x99s Operations. Collections and Field Visit activities, to meet HSBC\xe2\x80\x99s Standard & Values, Bank\'s recoveries
• Conduct Monthly Third Party Vendor Site Visit ensuring the processes and procedures in compliance with Business Requirements and Bank\xe2\x80\x99s Policies
• Be able to motivate Third Party Voice Agents working towards achieving targets set

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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