Job Description

Job Scope & Responsibilities

Lead the guest relations team to deliver a

seamless, personalized, and memorable fine dining experience

. Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met. Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and table allocation. Manage relationships with VIP and regular guests, keeping detailed records of preferences to enhance repeat visits. Handle guest feedback and complaints with empathy, professionalism, and effective service recovery. Supervise and train front-of-house staff in fine dining etiquette, guest engagement, and service standards. Work closely with the Restaurant Manager and Events team for wine dinners, private dining, and special occasions. Ensure the ambiance, cleanliness, and presentation of the dining room reflect Ce Soir's luxury brand image. Monitor guest satisfaction levels and assist in post-dining follow-ups to build loyalty.

Job Requirements

Minimum 2-3 years of experience in guest relations, front-of-house, or supervisory roles in fine dining or luxury hospitality. Excellent interpersonal and communication skills with a polished, professional demeanor. Strong leadership abilities with the confidence to supervise and guide a service team. Proven ability to handle guest concerns gracefully and resolve issues effectively. Highly organized, detail-oriented, and proactive in anticipating guest needs. Ability to work evenings, weekends, and public holidays. Passionate about hospitality, fine dining culture, and creating memorable guest experiences. * Fluency in English is required; knowledge of additional languages is an advantage.