Job Description

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!

Food & Beverage Guest Services Officer/Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Setup F&B Guest Services station, perform all the service sequence and tasks according to guests\xe2\x80\x99 needs and comply with departmental standards and LQA.
• F&B Service Officer must complete mise-en-plus prior to the start of operation hour for each meal period
• Answer telephone call according to company\xe2\x80\x99s standards
• Operate and use POS and dining reservation system
• Take and enter reservations/cancellations in reservation system in accordance with departmental standards.
• Reconfirm reservation through telephone or email on daily basic.
• Check email in-box and reply all enquiries within 24 hours
• Check table setting, cleanliness and side station preparts
• Handle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standards
• Serve Food in efficient manner and offer drinks, pre, during and after meal service
• Handle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary team
• Handle stationary requisition, collection, replenishment and disposal
• Handle menu update, printing and buffet tag creation, if any. Ensure all menus and reading materials are in good condition and clean
• Conduct reservation check on daily basic and correct arrangement of table setting for each meal period and highlight to superior on high business volume day/meal period
• Handle and maintain the general cleanliness and tidiness of the outlet entrance and furniture
• Greet and farewell guests in a friendly courteous manner.
• Greet by using guest names whenever possible and escort guests to tables and assist them in seating
• Present menu and inform specialty/items not available
• Adjust service to suit guests\xe2\x80\x99 requests, personalise to meet their needs
• Use a Heartist\xc2\xae approach \xe2\x80\x93 make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG target
• Look for ways to upsell and add value to guest dining experience
• Respond positively, politely, and efficiently to all extraordinary requests from guests
• Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters
• Accuracy in order taking, timeliness in pick-up and delivery of menu items.
• Efficiency of work in bar counter, pantry, and service preparations
• Cleanliness and work safety in food preparation and service areas
• Perform or assist in the Floor Service duties whenever is required
• Perform opening shift and closing shift duties as assigned
• Take part in daily line-ups and participate in training activities to improve knowledge & skills
• Perform other business related duties as assigned by his/her superior
• Maintain levels of confidentiality and discretion for guests
• Assist colleagues in any of the restaurants or bars whenever required to do so by outlet manager, or senior management
• Follow guidelines provided in colleague handbook
• Understand emergency procedures, health, hygiene & food safety requirements and ensure compliance
• Maintain collaborative working relationships with colleagues & supervisors/ managers

Qualifications:

• Minimum 1 year experience in hospitality industry is required
• Completion of formal Secondary/O level education
• Proficient in Microsoft Office-Words & Excel
• Technical service skills
• Interpersonal skills \xe2\x80\x93 communicates easily/openly
• Excellent communication skills in spoken/written English
• Reliable and consistent
• Personal presentation & grooming, clean/tidy
• Cheerful and outgoing personality
• Comes across as enthusiastic, energetic
• Can work as part of a team

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.

Accor