Job Description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.





As part of Raffles Hotel Singapore's Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations' and trainee's expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.


Primary Responsibilities


Food and Beverage Service

Provides excellent service at all times to all of our guests based on established hotel standard operating procedures. Is always well presented and adheres to hotel's grooming standard. Greets and farewells guests and colleagues in a friendly and courteous manner. Assists colleagues and guests efficiently and in a professional manner. Takes responsibility for residents' and guest belongings in the restaurant or bars. Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails. Undertakes F&B special projects as directed by F&B leaders and/or mentor.

Provide a leading and consistent guest experience

Promotes sales through direct guests' contact. Constantly obtains guest feedback during operation ensuring guest satisfaction. Handles minor complaints and reports to the managers for proper follow up. Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership

Is a role model for the Food & Beverage Associates. Proactive, innovative with in depth Food & Beverage and market knowledge. Observes colleague's individual performances, grooming, and punctuality and communicates with the managers accordingly. Provides a high level of Safety and Security for guests and colleagues. Checks daily opening and closing duties.

Training, learning and development of the team

Completes all components of the Raffles Leadership Development programme. Conducts regular on the job trainings for colleagues to develop their skills and knowledge. Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. Guides the departmental orientation for new hires. Ensures that colleagues are aware of hotel rules and regulations. Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

Performs any other duties that may be assigned by the manager. Ensures NEA rules and regulations are met and achieve. Uses a Heartist approach - makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Contributes to the hotel's Corporate Social Responsibility efforts Performs any other duties and responsibilities that may be assigned.


Qualifications

Candidate Profile


Knowledge and Experience

Degree or Diploma in hospitality or related field. Experience in Food & Beverage an advantage.

Competencies

Fluent in oral and written English. Ability to speak other languages and basic understanding of local languages. Strong communicator with presentation and influencing skills. Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders. Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon. Driven and able to work independently with high proactivity in a dynamic environment. Analytical with proven organisational skills and attention to details. Flexible, able to adapt to different working locations/environments and able to embrace and respond to change effectively. Loyalty, high integrity and ability to keep confidentiality Focuses on service with an eye for detail and an approachable attitude. Works well under pressure, analyses and resolves problems, and exercises good judgment. Self-motivates and shows good initiative in a dynamic environment. * Possesses good computer and property management system skills.