Food & Beverage Manager

Orchard Road, Singapore - Orchard, Singapore, Singapore

Job Description


Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.The Food & Beverage Manager is responsible for the entire management of all aspects and functions of restaurant, bar, meeting space and F&B sales in accordance with hotel standards. Direct, implements and maintain a service and management philosophy, which serves as a guide to respective team members.Primary ResponsibilitiesBusiness Performance

  • Develop, plan & execute departmental budget and weekly forecast based on revenue and expenditure on monthly basis.
  • Analyze and review month-end reports, P&L and identify deviation from business plan goals that requires immediate action plan.
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
  • Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Review and analyze all post-mortem promotions report, daily revenue, sales productivity, marketing productivity.
  • Develop and drive department balance scorecard to ensure that all key metrics are achievable and exceed expectations.
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.
  • Constantly keep up to date in trends, meeting with vendors, finding the gap in the market to leverage and ensure that all projects are measurable.
  • Develop and drive F&B Marketing Plans, annual promotions plan and adhoc specials.
  • Drive social media strategies and implement innovative, creative and out of the box ideas
  • Data driven with clear thought process to drive measurable results
  • Constantly delivering WOW experiences that is truly memorable to every guests
  • Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Outlet Operations
  • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
  • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Build a good relationship with guests and remember individual guest\'s names and their preferences to extend a personalized service
  • Handle guests\' complaints and comments tactfully and efficiently
  • Handle all administration work pertaining to cashier/bar operation requirement and company\'s policies
  • Maintain department communication logbook and updated notice board
  • Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
  • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
  • Attend all briefings, meetings and trainings as assigned by management
  • Perform proper handover and communication to the next shift
  • Assist other food & beverage outlets with their operations during peak times or when required
Team Management
  • Interview, select and recruit outlet employees
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members\' appearance, attitude and degree of professionalism
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Qualifications
  • High School/GED equivalent/Diploma in Hotel Management or equivalent
  • Minimum 2 years of experience in a similar capacity or management level
  • Has strong knowledge on beverage trends, fermentation, cocktails, zero alcohol and wines
  • Excellent reading, writing and oral proficiency in English language
  • High degree of professionalism with sound human resources management and business acumen capabilities
  • Proficient in MS Excel, Word, & PowerPoint
Additional Information
  • Strong leadership, interpersonal and training skills
  • Excellent communicator, creative and out of the box thought process
  • High level of attention to details and ability to transform challenges into opportunity
  • Ability to work well in stressful & high-pressure situations
  • Strong knowledge and active with the social media space
  • Passionate in being trend setter, breaking traditional norms and ability to drive change
  • Well-presented and professionally groomed at all times

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Job Detail

  • Job Id
    JD1417036
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Orchard Road, Singapore - Orchard, Singapore, Singapore
  • Education
    Not mentioned