Job Description

About us

Holiday Inn Singapore Little India

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest\'s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn\xc2\xae family.

Your Day-to-Day:

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.
• In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
• Ensure all credit and financial transactions are handled in a secure manner.

PEOPLE:

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality and service standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.

GUEST EXPERIENCE:

• Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
• Interact with guests to ensure expectations are being met.

RESPONSIBLE BUSINESS:

• Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
• Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures
• Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes
• Perform other duties as assigned. May also serve as the manager on duty.
  

What we need in you:

• Minimum 5 years experience within the hospitality in Food & Beverage
• Good Communication Skills
• Able to work with a diverse team
• Proficient in Microsoft Office, Opera and POS System
  

What we Offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package \xe2\x80\x93 including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Extensive coverage of Medical, dental & optical benefits
• Insurance Coverage
• F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What\xe2\x80\x99s more, because your career will be as unique as you are, we\xe2\x80\x99ll give you all the tailored support you need to make a great start, be involved, and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG\xc2\xae family of brands, you\xe2\x80\x99ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we\xe2\x80\x99ll make sure you\xe2\x80\x99ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Employability Partner: NTUC\xe2\x80\x99s e2i (Employment and Employability Institute)