Job Description

HIPSTERCITY is on the lookout for a highly effective people. If you like to be always out and about, is a team player, and enjoy meeting and communicating with people, apply now to create a successful work environment with us.



- Front Desk / Reception Service

- Check in / Check out Guests

- Handle guest complaints and provide fair judgement & solutions

- Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest's satisfaction

- Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times

- Review in-house, arriving and departing guests on a daily basis

- Be familiar with the set-up and functionality of all equipment and amenities

- Perform meet and greet and send off process according to the set standard

- Be able to escort guests and serve the guests as needed including tours, information, explanation of services.

- Respond to guest requests and queries promptly and professionally according to set standard

- Attend to laundry, dry cleaning, ironing, as needed

- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages

- Pick up and record all pertinent data, guest preferences into guest profile as needed

- Fulfill guest requirements as long as they are safe, legal and economically sound

- Inspect all rooms prior to guest check-in

- Monitor & ensure cleanliness of all rooms and bathrooms on a timely manner

- Troubleshoot operations issues and solve them

- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a "can do" approach to tasks

- Practice safety guidelines as prescribed

- Maintain positive relations with colleagues, internal / external departments

- Monitor activities in both front and back of the house, report any suspicious characters, items or/and activities to the Supervisor and/or Assistant Manager

- Able to respond to emergencies including fire safety and evacuation procedures

- Ensure guest queries receive timely response

- Perform administrative duties such as inventory and filing of reports as required

- Provide Daily Reports of Sales, Occupancy and etc. to upper Management

- Ensure prompt delivery of goods and services for clients

- Oversee inventory, facilities, as well as distribution of goods and services

- Assist in housekeeping

Experience

• Singaporean or PR only
• No experience required
• Experience in customer service environment is an advantage

Skills Required:

• - Excellent guest relations and communication skills
• - Fluent in English and Fluent in Chinese is an additional advantage
• - Must have exceptional customer service skills and pays attention to details
• - Must have good command of written and spoken English
• - Able to work with minimum supervision
• - Willing to perform shift work and work irregular hours.
• - Well groomed and professional disposition
• - Strong communication and interpersonal skills
• - Results oriented personality who thrives working in a dynamic environment
• - Strong work ethic, and desire to achieve excellence
• - Ability to multitask and work in a fast pace environment
• - Highly detail-oriented and meticulous

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
or send to
Kindly note that only shortlisted candidates will be notified.