Job Description

:Job Number 24120638
Job Category Rooms & Guest Services Operations
Location Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel\'s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:\xc2\xb7 Maintain a high guest service focus by approaching your job with the guests always in mind.\xc2\xb7 Drive departmental objectives for self and team, and work together to achieve the goal accordingly.\xc2\xb7 Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.\xc2\xb7 Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.\xc2\xb7 Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.\xc2\xb7 Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.\xc2\xb7 Actively promote the services and facilities of hotels to guests and suppliers of the hotel.\xc2\xb7 Actively seek verbal feedback from guests and team members at every opportunity.\xc2\xb7 Agree on and implement actions to make improvements to guests\' experience.\xc2\xb7 Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.\xc2\xb7 Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.\xc2\xb7 Maintain presence in the lobby, setting the example to team members for guest service.\xc2\xb7 Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.\xc2\xb7 Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.\xc2\xb7 Monitor and assess team members\' performance through regular review checks and feedback\xc2\xb7 Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.\xc2\xb7 Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.\xc2\xb7 Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)\xc2\xb7 Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.\xc2\xb7 Describe, assign and delegate duties and authority for the operation of the department at all times.\xc2\xb7 Understand the situation in other departments and its implication for own department.\xc2\xb7 Plan ahead and ensures adequate resources are available.\xc2\xb7 Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.\xc2\xb7 Ensure the shift is reviewed, handovers and briefings are carried out.\xc2\xb7 Maintain in-depth technical knowledge and skills required for the job.\xc2\xb7 Maintain guest histories to assist with returning guests.\xc2\xb7 Attend and participate in regular operational and hotel meetings.\xc2\xb7 Be responsible for the maximization of room revenue and profit through commercial rooms\' management, ensuring a consistently high standard of guest service within the department.\xc2\xb7 Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.\xc2\xb7 Understand the goals of the hotel and the department\'s role in achieving it, communicating goals to the team.\xc2\xb7 Set and agree to departmental objectives for self and team.\xc2\xb7 Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.\xc2\xb7 Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.\xc2\xb7 Participate in the development of the annual budget, developing short and long term financial operating plans.\xc2\xb7 Use key monitors and financial targets to evaluate the department\'s performance and make future plans.\xc2\xb7 Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.\xc2\xb7 Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.\xc2\xb7 Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.\xc2\xb7 Maintain leave plans, monitor, control and minimize overtime for the department.\xc2\xb7 Carry out seasonal inventory of operating equipment.\xc2\xb7 Carry out selection interviews and make effective recruitment decisions based on skills and attitude.\xc2\xb7 Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.\xc2\xb7 Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.\xc2\xb7 Develop and implement department training plans to meet business needs.\xc2\xb7 Carry out training programs for team members with the Learning & Development team and departmental trainers.\xc2\xb7 Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.\xc2\xb7 Review and evaluate all training activities.\xc2\xb7 Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.\xc2\xb7 Introduce appropriate product knowledge courses for team members.\xc2\xb7 Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 5 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate\xc2\xb7 As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide\xc2\xb7 As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey\xc2\xb7 Comprehensive health insurance plan\xc2\xb7 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore\xc2\xb7 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotelsThis company is an equal opportunity employer.frnch1The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today\'s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand\'s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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