Job Description

About our client:Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry.Job detailsIn this role with our client, you will report to the Fulfilment Lead and will be accountable for the full route-to-market (RTM) service delivery, as well as secondary distribution operations and warehouse quality and compliance.Your accountabilities include:

• ROUTE TO MARKET SERVICE DISTRIBUTION & PREPACK DELIVERY: Manage RTM service delivery and secondary distribution operations and fulfilment. Collaborate with Commercial teams in ensuring orders are fully captured with 100% fulfilment and high satisfaction.
• ORDER FULFILLMENT AND INTERNAL / EXTERNAL STAKEHOLDER ENGAGEMENT: Partner with 3PL provider in ensuring daily orders are correctly picked and delivered on time and understanding the delivery routing and the inventory pattern of each route. Manage all order and delivery queries, ensuring that customer requirements are served in the right quantity and at the right time through implementation of standard operating procedures and adherence to all financial, logistics and sales policies. Analyse and follow-up on cancelled orders, delivery rejections, unserved accounts and other related KPI\'s. Conducts Monthly business review performance metrics/KPIs and prepare action plans for resolution of issues identified.
• FORECASTING & PLANNING: Prepare and upload rolling sales forecasts to system for Singapore market. Support in improving sales forecast accuracy and enhance efficiency in planning process with overall objective in achieving a consensus and accurate demand plan aligned with business objectives. Ensure inventory is at optimum level to avoid out-of-stock situation. Collaborate with factory planners to ensure supply is able to fulfil demand. Monitor, track and minimize cost of obsolescence.
• WAREHOUSE & EHS&S COMPLIANCE: Ensure warehouse is compliant to the standards in terms of quality, environmental, health and safety, and security. Regularly review warehouse standard compliance and perform yearly QA self-assessment as required by the Risk Assessment team. Regularly review the requirement for transportation, warehousing, storage and security of product requirements.
• PRODUCTIVITY: Participate in and lead global Supply Chain projects to enhance the operation and eliminate loss while benchmarking against other global FMCG standards. Conduct detailed analysis and initiate new projects to optimize delivery and fulfilment performance.
• PROCESS CONTROLS AND COMPLIANCE: Provide accurate and timely assessment of controls for Sarbanes-Oxley (SOX) for the Order-to-Cash (O2C) Process. Review relevant risks and controls during Annual Risk Assessment reviews. Perform daily stock reconciliation to ensure 100% correctness. Support Finance on cash, cheque and banking issues. Ensure inventory reconciliation is performed to ensure stock accuracy.
• TRACK & TRACE COMPLIANCE: Ensure the Track and Trace policies are followed and compliant with the scanning of master shipping cases in the market. Ensure the quality of PM products in the market is in line with the policies and guidelines. Provide yearly review and regular training (e.g. visual checking, authenticity checks, and sample size scanning). Regularly review and propose the quality workflow and reports.

• Bachelor\xe2\x80\x99s Degree holder, preferably in Business (Supply Chain)
• 3-5 years of experience in supply chain , preferably in FMCG companies
• Excellent planning, analytical, communication, project management, and stakeholder management skills
• Proven track record of driving continuous improvement and supply chain efficiency a plus
• Planning inventory for domestic markets
• Experience in fire fighting
• Experience in Project Management i.e leading the project & initiating the project
• Experience in data analysis

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