Job Description

Summary

As part of the BTS - Digital Transformation team, Functional Analyst will play a vital role in analysing the requirements to ensure the completeness, mapping out the Digital Process Flows and ensuring the quality of deliverables for the Transformation Projects for the Singapore Business - Retail & Digital enablement related programs. The role will be responsible for analysing the Business requirements, identifying requirement gaps, preparation of change requests CRs/FSDs, mapping of digital process flows and supporting the UAT phase. To have data analysis responsibilities that require skills in excel, heatmap etc. Thus overall, the role will be responsible to ensure the completeness and quality of deliverables and ensuring the BAU for business.Analyse an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Responsibilities

• Requirement gathering and functional Analysis of projects, new requirements and bugfixes related to retail network, digital ecommerce channels.
• Independently lead and manage the retail network channel change requests, enhancements, and key projects (e.g. paperless initiative).
• Identify the digital process flow to reduce the manual efforts and optimize the productivity & customer experience.
• Define configuration specifications and document business analysis requirements.
• Functional analysis of new requirements and bugfixes. Produce Functional Specification Document (FSD) with details.
• Own and develop relationship with internal/external partners, working with them to optimize and enhance the systems integration capabilities and digital solutions adoption.
• Ability to conduct meetings, workshops and presentations, demonstrating high qualities of communications skills.
• Design, document and maintain digital and system processes. Define reporting and alerting requirements.
• Report on common sources of technical issues or questions and make recommendations for resolution. Communicate key insights and findings to product team.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better values to the customer experience.
• Perform Quality Assurance by supporting the UAT phase. Suggest and support UAT best practices and methodology.
• Plan, organize, estimate and execute UAT activities including UAT Defect Reporting & Tracking
• Active participation in Post Implementation phase like Live verification, User Guide/Training engagements, production problem tracking and prioritization.

Requirements

• Minimum 3 years of experience in Business Analysis or User Acceptance Testing (UAT).
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Knowledge in generating process documentation and map out process flows.
• Proven experience in eliciting requirements and testing.

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

24 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post