Job Description

Summary:
Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments. Job Scope:
A. Training and Development

• Designs training materials and courseware for programs needed
• Conducts research and collects reference materials for training
• Provides classroom training and follow-up support to various non-technical team members
• Collects follow-up exercises, evaluations, and questionnaires to improve course design
• Develops and maintains the train-the-trainer program
• Assists non-technical team members on projects and helps them recognize software program features
• Designs, updates, and conducts organizational training
• Coordinates new hire training, up training and recursive schedules and delivery
• Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
• Develops Training Program review and analysis for business reviews with HCPO.

• Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
• Informs immediate superior regarding problems and other matters beyond limits of authority

• At least two (2) years of experience as technical trainer in the BPO or Shared Services industry
• Bachelor’s degree in any related course
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills
• Proven high level of creativity and versatility in developing course curriculum
• Effectively interact with all levels of the organization
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Demonstrates high commitment in providing training to various non-technical employees
• Ability to multi-task, prioritize and manage time effectively