Job Description

GM Services for ASEAN is responsible for Services business providing Operational Management through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, owning MOS & driving to achieve expected results, growing the service business inside existing and new customer locations, Support & lead Sales and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to maximize customer satisfaction, excellence in delivery profitable growth. Key Responsibilities:

• Develop, lead & motivate a high-performing Services team, and facilitate the team\xe2\x80\x99s achievement of goals and objectives and strive them for excellence, growth, and customer relationship including technical coaching, knowledge sharing & deploying standard engineering and support process, tools and methodologies.
• Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations
• Manage Strong working relationship with customer
• Improve & maximize Customer satisfaction
• Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled.
• Prime interface to customers to ensure that support and project requirements are defined, agreed, and delivered within schedule and cost constraints.
• Overall P&L responsibility including but not limited to:

- Driving Orders growth - Achieving Revenue, Income, and cash goals, including actions to support past due receivables collections - Drive operational performance improvements to increase revenue, improve service quality, increase operational efficiency, and maximize profitability - Analyze, interpret, and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to regional management. - Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability

• Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued.
• Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization\xe2\x80\x99s safety and environmental requirements/regulations.
• Act as industry spokesperson and figurehead in order to promote Honeywell\xe2\x80\x99s name and capability
• Aggressively deploy new business initiatives
• System and consulting knowledge applicable to vertical markets
• Understanding of key processes, economic drivers in order to develop valued customer partnership in control and business solutions

Requirements:

• Bachelor\xe2\x80\x99s degree in business or technical discipline preferred
• At least 10 years of managing service solutions and customer expectations
• Experience with P&L
• Excellent organizational, communication \xe2\x80\x93 both orally and written, and interpersonal skills
• Engineering or relevant job experience
• Ability to manage and develop high performers and to deal effectively and promptly with poor performers
• High levels of energy to effect and drive improvement and change through the business
• Enterprise level customer relationship and development skills
• Ability to execute strategies promptly and effectively with direct improvement to the business
• Well-developed business analysis skills including opportunity and risk assessment

Additional Information

• JOB ID: HRD195138
• Category: General Management
• Location: 17 Changi Business Park Central 1,U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05,Singapore,SINGAPORE,486073,Singapore
• Exempt