Job Description

DHI Singapore, expert in the field of substantive consulting and implementation of IT solutions in water management, is looking for \xe2\x80\x8bGlobal IT Supporter in Singapore.

Responsibilities:

• Solving 1. and 2. Level Support Tasks from the DHI Service Desk:
• End user support in our Windows and Office 365 environment and other standard software applications.
• End User support related to laptops and modelling machines.
• Windows Deployment - including the initial introduction to IT at DHI to new colleagues on-boarding.
• Manning of the Service Desk- when it\xc2\xb4s your turn in the schedule.
• Assist 3. level support and operation by collaborating with the Infrastructure and Network teams.
• Assist DHI Customer Care team with incidents where there is technical aspects or root cause.
• Co-operation and co-support with the Business System team (SharePoint and Office 365 solutions).
• Granting passwords and accesses for local employees to local systems.
• Ordering, distributing, and keeping inventory of IT equipment in DHI Singapore following Global standards and procedures.
• Providing support in the selection of solutions, purchasing, warranty and post-warranty repairs of computer equipment necessary for the implementation of projects.
• Delivering IT assistance on local and regional projects

We would expect you to possess these skills:

• Good knowledge of computer equipment and practical experience with laptops, smartphones, tablets, printers, etc. (assembly, installation, configuration, diagnostics, repair, maintenance, coordination of warranty and service repairs).
• Knowledge of issues and the ability to configure operating systems, network, Wifi, network printing, connecting a projector, audio equipment.
• Practical experience in the field of software (installation, update, interventions with end users).
• Knowledge of Microsoft Office 365 package.
• Technical knowledge about collaboration tools of different kind.
• Able to communicate well in English.
• Ability to communicate at all levels.
• Responsible and forthcoming attitude.
• Good organisation of own work.

At DHI you will get to work:

• In an international consultancy and software company with offices around the world.
• With colleagues of many nationalities.
• As a trusted member of a Global Support Team with IT colleagues in several countries.
• Being supported by both a global and a local mentor who will introduce you to the Global IT Support position.
• Comfortable working conditions.
• With flexible working hours.
• With an individual development program (training, courses).

How to apply

• Kindly submit your application including CV via the relevant job posting on DHI\'s website:
• For further information, please visit
• Deadline for the job application is 31 August 2023.

DHI