Job Description

A. Overall Purpose Of The Job

The Network Solution Expert position is a key role within the Global IT Operations organization to support the ever-growing products and services provided by International SOS globally. Within the Global IT Operations organization, this position is the most senior resource after Senior Network Engineer. The role of the IT Shared Service is to be the provider of end-to-end support to our user base worldwide, thus the high level of expertise required to ensure the Global IT Operations is fully self-sufficient. The primary focus is to provide technical leadership to network infrastructure design and planning. He/She will take an enterprise view in architecting infrastructure to ensure fit-for-purpose, robustness and cost effectiveness.


B. Key Responsibilities

• Overall responsibility for the company\xe2\x80\x99s network designs and network installations

• Coordinate and manage activities of the company\xe2\x80\x99s engineering team and oversee programs to train and manage network engineering resources and other third-party service provider.

• Primary interface responsible for network related services carried out by the company\xe2\x80\x99s service providers

• Monitor vendor compliance with SLA\xe2\x80\x99s and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided

• Understand and communicate company\xe2\x80\x99s networking design and implementation standards to assure accurate service delivery to be delivered by service provider as required

• Develop organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company

• Work closely with the assigned engineering staff to develop each team member in their assigned role

• Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues

• Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework

• Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.

• Work with Business Units, Development team, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives
  

• Must have ability to work in a fast-paced environment demonstrating autonomy in conforming to strategic intent while adhering to team values

• Excellent communications and interpersonal and presentation skills

• Experience producing business relevant presentations and technical oriented writing is mandatory.

• Demonstrated project leadership experience

• Self-starter and self-motivated, willing to go extra mile and being flexible in work.

• Solution driven able to react quickly and resolve issues so that the workflow can continues.

• Must be a team player and able to work with and through others.

• Ability to influence others and move toward a common vision or goal.
  

• At least 8 years of experience in network solutioning role in global distributed organization

• Industry Technical Certifications are required: CCNP, CCDP or CCIE and CCVP and CCNA Wireless, CWNA or CWNP, experience with Microsoft, Linux, Networking

• Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology, (Cisco Router, Cisco Switch, Cisco Wireless, Cisco VoIP, Cisco ISE, Cisco ASA Firewall, Checkpoint Firewall, Juniper Pulse Secure, RSA, etc.)

• Excellent protocol skills: (BGP,OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP Address, Frame Relay, HSRP, VRRP, NAT, ACL , H323, RTP, RTCP, cRTP, sRTP, etc. )

• Good LAN/WAN/Wireless/VoIP Tools: SolarWinds, SCOM, Sitescope, etc.

• Good Networking skills: Linux, Router, Switch L2, Switch L3, Wireless, VoIP

• Familiar with WAN optimization and application compression technology. Eg. Riverbed Steelhead

• Familiar with accreditation, certification, and compliance requirements such as ISO 27001, Cyber Essentials, PCIDSS etc.

• The right person will have gone through the ranks of an operations group supporting global organization on a 24-7-365 basis.

• Proven track record in maintaining and enhancing skill(s) level(s) according to future technology trends

• Proven track record in managing multiple escalations with effective follow-up/follow-through
  

• Degree in Computer Science, IT, Engineering (or equivalent)
  

• English (high proficiency in spoken & written)
  

• Limited travel will be required