Job Description

Overview:WELCOME TO SITAWe\'re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world\'s air travel industry.You\'ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEAs a Graduate, Baggage application Specialist you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.Reporting to the Senior Manager, Service Operations you will be a part of the Services & Infrastructure Operations team supporting to SITA\'s customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).Early career talent is our future, and we\'re thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can\'t wait to witness the incredible things you\'ll accomplish with us!WHAT YOU WILL DO:

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

EXPERIENCE:

• University Degree in Computer Engineering/Systems Engineering/Information Systems
• Basic knowledge in Linux operating systems
• Keen interest in application support, middleware (IBM MQ), cloud administration, database and scripting
• Good communication skills, fluent in English
• Must be a team player
• Must obtain your degree by 2024
• No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience

WHAT YOU CAN EXPECT:

• Participate in structured rotations allowing you great exposure to different teams and technologies.
• Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
• 18-month contractual assignment with a high possibility of conversion.
• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
• Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
• Monthly shift allowance will also be provided on top of your basic salary and an end of contract bonus.
• Free shuttle bus provided from Tampines MRT.

WHAT WE OFFERWe\'re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We\'re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it\'s like to join our team and take a step closer to your best life ever.\xf0\x9f\x8f\xa1 Flex Week: Work from home up to 2 days/week (depending on your team\'s needs)\xe2\x8f\xb0 Flex Day: Make your workday suit your life and plans.\xf0\x9f\x8c\x8e Flex-Location: Take up to 30 days a year to work from any location in the world.\xf0\x9f\x8c\xbf Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\xf0\x9f\x9a\x80 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!\xf0\x9f\x99\x8c Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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