Job Description

Job Title Growth Account Manager, Merchant Payments Purpose of the role Provide Account Management activities to Top/Regional Airlines and other Travel Merchant accounts headquartered in Americas. Commercial responsible of the P&L of these accounts, by driving volume through the contracted agreement. Analyze and execute action plans to accelerate merchant adoption and solution use. Proactive support to the account, including exposure to : 1- Latest Trends. 2- Latest Products Evolutions. 3- Growth/Upsell/CrossSell opportunities. 4- Amadeus Merchant Payments Management when applicable. Define a communication plan including account reviews and QBR and support with specific campaigns to increase volume and associated revenues. Prepare and present sales offers covering customer needs and customer life cycle. A successful Account Manager will ultimately play a role in their customers differentiation from their competitors in the Merchants Payments arena. They will understand the strategic business needs of the customer to propose a consultative approach to help us maximize revenue, adoption and customer satisfaction. Main responsibilities P&L Management .

• Making sure the gross revenues and net revenues of the accounts in charge are in line or above Budget, and in line with the contracted volumes

100% Retention and customer satisfaction

• Work with all the Stakeholders in the account to make sure they remain loyal to Amadeus . Identify risks early, elaborate remediation plans and execute them as soon as possible

Upselling & Cross-selling

• Identify new upsell or cross sell opportunities such as: 1- Payments Gateway offering / 2- Opening new countries or channels (Digital, NDC, etc..) / 3- New Payments Products for merchants (Chargebacks management, BNPL, Pay In & Out) / 4- Fx Services / 5- drive new business through providers

Exposure to Trends & Trusted Advisor

• Early exposure to the accounts in charge to the latest information on: 1- Fintech trends / 2- Merchant Payments trends / 3- Travel Technology Trends / 4- Amadeus Payments Product Evolution / 5- Changes in Competitive Environment and payments regulation (PSD, Interchange etc.).
• A successful Account Manager will also act as a Trusted Advisor to the accounts in charge.

Resolution of items / issues

• Fast resolution of important issues or claims for the customer related to customer life cycle.
• The role requires close cooperation with Customer Care, Delivery & Implementation, Adoption Stream, Product and Partners involved.

Education University degree in Business Administration, Marketing or similar. Masters degree an advantage. Relevant work experience

• Commercial experience managing complex multinational and regional accounts.
• Experience in Travel Technology, ideally in a GDS.
• Experience in Payments / Fintech, ideally in Merchant Payments.

Business understanding

• Good understanding of payment industry and its players
• Good understanding of Airlines in particular, Travel Agencies and Hotels and their distribution channels
• Comfortable with Technology and capable of working and influencing Product teams.

What we can offer you

• Add your voice to a multicultural team of 16,000+ professionals
• Challenge yourself to find solutions to complex problems
• Competitive compensation and benefits package

Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.