Job Description

Primary Details Time Type: Full time
Worker Type: Employee

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  Provide customer service via phone calls & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner.
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  Primary Responsibilities
  
  
  • Ensure policies are followed and refer/escalate where appropriate
  • Comply on provided legislations, industry codes, company policies and procedures.
  • 100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)
  • 100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure.
  • 100% Compliance to security in handling credit cards by using Secure Pause.
  • 100% Compliance to Privacy and Confidentiality Agreement.
  • Establish and maintain a good working relationship with stakeholders
  • Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
  • Consistently open minded, professional, polished, posed, and positive demeanor
  • Provide personalized and quality service to meet the expectations of internal and external customers
  • Understand customer needs and goals an actively look for ways to meet them
  • Follow agreed upon scripting to ensure customer intention is understood
  • Route calls to appropriate end location as per procedures in a timely fashion.
  • Answer basic questions about the company for callers who don’t need to be transferred to another extension.
  • Communicate information in a clear, well-organized, and professional manner.
  • Effectively manage premium objection when handling policy renewal of existing customers without risk of negatively impacting QBE brand.
  • Provide new quotes to new business customers without risk of negatively impacting QBE brand
  
  Required Education
  
  
  • Bachelor's Degree or equivalent combination of education and work experience
  
  Required Experience
  
  
  • 0-1 year relevant experience
  
  Preferred Competencies/Skills
  
  
  • Problem solving skills
  • Strong spoken and written English
  • Keen to details
  • Adaptable to change to a fast-pace environment
  • Administration and Organisation Skills
  • Ability to multi task
  • Analytical and research skills
  
  Preferred Experience
  
  
  • call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility
  
  Preferred Knowledge
  
  
  • Excellent customer service focus
  • Proficiency in MS tools
  • Basic knowledge on Insurance is preferred
  
  QBE Cultural DNA
  
  
  • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

Application Close Date: 29/06/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.